116 lines
40 KiB
Plaintext
116 lines
40 KiB
Plaintext
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SQLite format 3 @
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.<2E>
p <0F><0F> <0B>
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<EFBFBD> x-<06>Y <00>?##<01>Etablework_orderswork_ordersCREATE TABLE work_orders (
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id INTEGER NOT NULL,
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order_id VARCHAR(50) NOT NULL,
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title VARCHAR(200) NOT NULL,
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description TEXT NOT NULL,
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category VARCHAR(100) NOT NULL,
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priority VARCHAR(20) NOT NULL,
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status VARCHAR(20) NOT NULL,
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created_at DATETIME,
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updated_at DATETIME,
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resolution TEXT,
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satisfaction_score FLOAT,
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feishu_record_id VARCHAR(100),
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assignee VARCHAR(100),
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solution TEXT,
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ai_suggestion TEXT, language_mode VARCHAR(10) DEFAULT 'zh',
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PRIMARY KEY (id),
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UNIQUE (order_id),
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UNIQUE (feishu_record_id)
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)<29>m 99<01>utablework_order_suggestionswork_order_suggestions
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CREATE TABLE work_order_suggestions (
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id INTEGER NOT NULL,
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work_order_id INTEGER NOT NULL,
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ai_suggestion TEXT,
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human_resolution TEXT,
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ai_similarity FLOAT,
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approved BOOLEAN,
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created_at DATETIME,
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updated_at DATETIME,
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PRIMARY KEY (id),
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FOREIGN KEY(work_order_id) REFERENCES work_orders (id)
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)<29>a''<01>tableconversationsconversations CREATE TABLE conversations (
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id INTEGER NOT NULL,
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work_order_id INTEGER,
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user_message TEXT NOT NULL,
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assistant_response TEXT NOT NULL,
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timestamp DATETIME,
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confidence_score FLOAT,
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knowledge_used TEXT,
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response_time FLOAT,
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PRIMARY KEY (id),
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FOREIGN KEY(work_order_id) REFERENCES work_orders (id)
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)<29>H<01>ktablealertsalertsCREATE TABLE alerts (
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id INTEGER NOT NULL,
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rule_name VARCHAR(100) NOT NULL,
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alert_type VARCHAR(50) NOT NULL,
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level VARCHAR(20) NOT NULL,
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severity VARCHAR(20) NOT NULL,
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message TEXT NOT NULL,
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data TEXT,
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is_active BOOLEAN,
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created_at DATETIME,
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resolved_at DATETIME,
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PRIMARY KEY (id)
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)<29>7 <01>=tableanalyticsanalyticsCREATE TABLE analytics (
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id INTEGER NOT NULL,
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date DATETIME NOT NULL,
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total_orders INTEGER,
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resolved_orders INTEGER,
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avg_resolution_time FLOAT,
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satisfaction_avg FLOAT,
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knowledge_hit_rate FLOAT,
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category_distribution TEXT,
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created_at DATETIME,
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PRIMARY KEY (id)
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)<29>%%<01>gtablevehicle_datavehicle_dataCREATE TABLE vehicle_data (
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id INTEGER NOT NULL,
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vehicle_id VARCHAR(50) NOT NULL,
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vehicle_vin VARCHAR(17),
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data_type VARCHAR(50) NOT NULL,
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data_value TEXT NOT NULL,
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timestamp DATETIME,
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is_active BOOLEAN,
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PRIMARY KEY (id)
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)<29>&//<01>{tableknowledge_entriesknowledge_entriesCREATE TABLE knowledge_entries (
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id INTEGER NOT NULL,
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question TEXT NOT NULL,
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answer TEXT NOT NULL,
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category VARCHAR(100) NOT NULL,
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confidence_score FLOAT,
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usage_count INTEGER,
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created_at DATETIME,
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updated_at DATETIME,
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is_active BOOLEAN,
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is_verified BOOLEAN,
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verified_by VARCHAR(100),
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verified_at DATETIME,
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vector_embedding TEXT,
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PRIMARY KEY (id)
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)<0F>##<01>utablework_orderswork_ordersCREATE TABLE work_orders (
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id INTEGER NOT NULL,
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order_id VARCHAR(50) NOT NULL,
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title VARCHAR(200) NOT NULL,
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description TEXT NOT NULL,
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category VARCHAR(100) NOT NULL,
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priority VARCHAR(20) NOT NULL,
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status VARCHAR(20) NOT NULL,
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created_at DATETIME,
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updated_at DATETIME,
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resolution TEXT,
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satisfaction_score FLOAT,
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feishu_record_id VARCHAR(100),
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assignee VARCHAR(100),
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solution TEXT,
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ai_suggestion TEXT,
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PRIMARY KEY (id),
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UNIQUE (order_id),
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UNIQUE (feishu_record_id)
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)5I# indexsqlite_autoindex_work_orders_2work_orders5I# indexsqlite_autoindex_work_orders_1work_orders
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<03> <0E>
<0A> k +
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<08><07>1<04><03> <00>:
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U<>K%AA A 车辆无法远程启动的原因？车辆无法远程启动的常见原因：1. 车辆不在P档 2. 手刹未拉起 3. 车门未锁 4. 电池电量不足 5. 网络信号差 6. 车辆系统故障远程控制?<3F><><EFBFBD><EFBFBD><EFBFBD><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121902025-09-19 18:26:27.712190system2025-09-19 18:26:27.710696<EFBFBD>1 [<5B>9 AA A APP显示车辆信息错误怎么办？如果APP显示车辆信息错误，请尝试：1. 重新登录APP 2. 重启车辆系统 3. 检查网络连接 4. 如果问题持续，请联系客服APP功能?陙<><E99999><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121892025-09-19 18:26:27.712189system2025-09-19 18:26:27.710695<EFBFBD>n C<>E%AA A 如何远程启动车辆？远程启动车辆需要满足以下条件：1. 车辆处于P档 2. 手刹拉起 3. 车门已锁 4. 电池电量充足。操作步骤：打开APP → 点击远程启动按钮 → 确认启动条件 → 等待启动完成远程控制?<3F><><EFBFBD><EFBFBD><EFBFBD><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121882025-09-19 18:26:27.712188system2025-09-19 18:26:27.710695<EFBFBD>1 7<>W%AA A 如何联系客服？您可以通过以下方式联系客服：1. 在线客服：点击页面右下角的客服图标 2. 电话客服：400-123-4567 3. 邮箱客服：support@example.com服务问题?<3F><><EFBFBD><EFBFBD><EFBFBD><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121872025-09-19 18:26:27.712187system2025-09-19 18:26:27.710694<EFBFBD>7 I<>Q%AA A 系统无法访问怎么办？如果系统无法访问，请尝试：1. 检查网络连接 2. 清除浏览器缓存 3. 尝试使用其他浏览器 4. 如果问题持续，请联系技术支持技术问题?陙<><E99999><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121862025-09-19 18:26:27.712186system2025-09-19 18:26:27.710694<EFBFBD> 7<>%%AA A 如何申请退款？申请退款流程：1. 在订单详情页面点击'申请退款' 2. 选择退款原因 3. 填写退款说明 4. 提交申请后等待审核支付问题?<3F>ffffff2025-09-19 18:26:27.7121852025-09-19 18:26:27.712185system2025-09-19 18:26:27.710693<EFBFBD>= =<3D>i%AA A 支付失败怎么办？如果支付失败，请检查：1. 银行卡余额是否充足 2. 银行卡是否支持在线支付 3. 网络连接是否正常 4. 如果问题持续，请联系支付客服支付问题?陙<><E99999><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121842025-09-19 18:26:27.712184system2025-09-19 18:26:27.710693<EFBFBD>& C<>5%AA A 如何修改个人信息？您可以在个人设置页面修改个人信息：1. 登录后点击右上角的个人头像 2. 选择'个人设置' 3. 修改相关信息并保存账户问题?<3F>ffffff2025-09-19 18:26:27.7121822025-09-19 18:26:27.712183system2025-09-19 18:26:27.710692<EFBFBD>0 I<>C%AA A 账户被锁定了怎么办？如果您的账户被锁定，请尝试以下解决方案：1. 等待15分钟后重试登录 2. 如果问题持续，请联系客服并提供您的用户ID账户问题?陙<><E99999><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121812025-09-19 18:26:27.712182system2025-09-19 18:26:27.710691<EFBFBD>6 7<>a%AA A 如何重置密码？您可以通过以下步骤重置密码：1. 点击登录页面的'忘记密码'链接 2. 输入您的邮箱地址 3. 检查邮箱并点击重置链接 4. 设置新密码账户问题?<3F><><EFBFBD><EFBFBD><EFBFBD><EFBFBD><EFBFBD>2025-09-19 18:26:27.7121772025-09-19 18:26:27.712180system2025-09-19 18:26:27.710674
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