修复AI建议逻辑和字段映射问题

- 修复AI建议基于问题描述而不是处理过程生成
- 修复工单详情页面显示逻辑
- 修复飞书时间字段处理（毫秒时间戳转换）
- 优化字段映射和转换逻辑
- 添加飞书集成功能
- 改进对话历史合并功能
- 优化系统优化反馈机制

config/integrations_config copy.json

@@ -0,0 +1,16 @@
+{
+  "feishu": {
+    "app_id": "tblnl3vJPpgMTSiP",
+    "app_secret": "ccxkE7ZCFQZcwkkM1rLy0ccZRXYsT2xK",
+    "app_token": "XXnEbiCmEaMblSs6FDJcFCqsnlg",
+    "table_id": "tblnl3vJPpgMTSiP",
+    "last_updated": null,
+    "status": "inactive"
+  },
+  "system": {
+    "sync_limit": 10,
+    "ai_suggestions_enabled": true,
+    "auto_sync_interval": 0,
+    "last_sync_time": null
+  }
+}

config/integrations_config.json

@@ -0,0 +1,16 @@
+{
+  "feishu": {
+    "app_id": "tblnl3vJPpgMTSiP",
+    "app_secret": "ccxkE7ZCFQZcwkkM1rLy0ccZRXYsT2xK",
+    "app_token": "XXnEbiCmEaMblSs6FDJcFCqsnlg",
+    "table_id": "tblnl3vJPpgMTSiP",
+    "last_updated": null,
+    "status": "inactive"
+  },
+  "system": {
+    "sync_limit": 10,
+    "ai_suggestions_enabled": true,
+    "auto_sync_interval": 0,
+    "last_sync_time": null
+  }
+}

src/config/config.py

@@ -10,7 +10,7 @@ class Config:
     ALIBABA_MODEL_NAME = "qwen-plus-latest"
     
     # 数据库配置
-    DATABASE_URL = "mysql+pymysql://tsp_assistant:123456@43.134.68.207/tsp_assistant?charset=utf8mb4"
+    DATABASE_URL = "sqlite:///tsp_assistant.db"
     
     # 知识库配置
     KNOWLEDGE_BASE_PATH = "data/knowledge_base"

src/core/models.py

@@ -21,6 +21,12 @@ class WorkOrder(Base):
     resolution = Column(Text)
     satisfaction_score = Column(Float)
     
+    # 飞书集成字段
+    feishu_record_id = Column(String(100), unique=True, nullable=True)  # 飞书记录ID
+    assignee = Column(String(100), nullable=True)  # 负责人
+    solution = Column(Text, nullable=True)  # 解决方案
+    ai_suggestion = Column(Text, nullable=True)  # AI建议
+    
     # 关联对话记录
     conversations = relationship("Conversation", back_populates="work_order")
 

src/dialogue/dialogue_manager.py

@@ -101,26 +101,47 @@ class DialogueManager:
             # 性能优化分析
             optimization_result = self.system_optimizer.optimize_response_time(response_time)
             
-            # 记录Token使用情况
-            if success and "token_usage" in response_result:
-                token_usage = response_result["token_usage"]
-                # 计算成本
-                estimated_cost = self.token_monitor._calculate_cost(
-                    response_result.get("model_name", "qwen-plus-latest"),
-                    token_usage.get("input_tokens", 0),
-                    token_usage.get("output_tokens", 0)
-                )
+            # 记录Token使用情况（兼容多种返回格式）
+            if success:
+                # 兼容返回 usage: {prompt_tokens, completion_tokens}
+                usage = response_result.get("usage", {}) or {}
+                token_usage = response_result.get("token_usage", {}) or {}
+                input_tokens = token_usage.get("input_tokens")
+                output_tokens = token_usage.get("output_tokens")
+                if input_tokens is None and isinstance(usage, dict):
+                    input_tokens = usage.get("prompt_tokens") or usage.get("input_tokens") or 0
+                if output_tokens is None and isinstance(usage, dict):
+                    output_tokens = usage.get("completion_tokens") or usage.get("output_tokens") or 0
 
-                # 检查成本限制
+                # 若均为0，使用简易估算（避免记录缺失）
+                if not input_tokens and user_message:
+                    try:
+                        input_tokens = max(1, len(user_message) // 4)
+                    except Exception:
+                        input_tokens = 0
+                if not output_tokens and response_result.get("response"):
+                    try:
+                        output_tokens = max(1, len(response_result.get("response")) // 4)
+                    except Exception:
+                        output_tokens = 0
+
+                model_name = response_result.get("model") or response_result.get("model_name") or "qwen-plus-latest"
+
+                # 计算成本并限制
+                estimated_cost = self.token_monitor._calculate_cost(
+                    model_name,
+                    int(input_tokens or 0),
+                    int(output_tokens or 0)
+                )
                 if not self.system_optimizer.check_cost_limit(estimated_cost):
                     return {"error": "请求成本超限，请稍后再试"}
 
                 self.token_monitor.record_token_usage(
                     user_id=user_id or "anonymous",
                     work_order_id=work_order_id,
-                    model_name=response_result.get("model_name", "qwen-plus-latest"),
-                    input_tokens=token_usage.get("input_tokens", 0),
-                    output_tokens=token_usage.get("output_tokens", 0),
+                    model_name=model_name,
+                    input_tokens=int(input_tokens or 0),
+                    output_tokens=int(output_tokens or 0),
                     response_time=response_time,
                     success=success,
                     error_message=error_message

src/dialogue/realtime_chat.py

@@ -140,7 +140,7 @@ class RealtimeChatManager:
             if len(session["context"]) > 20:  # 保留最近10轮对话
                 session["context"] = session["context"][-20:]
             
-            # 保存到数据库
+            # 保存到数据库（每轮一条，带会话标记）
             self._save_conversation(session_id, user_msg, assistant_msg)
             
             return {
@@ -274,30 +274,32 @@ class RealtimeChatManager:
         """保存对话到数据库"""
         try:
             with db_manager.get_session() as session:
-                # 保存用户消息
-                user_conversation = Conversation(
-                    work_order_id=user_msg.work_order_id,
-                    user_message=user_msg.content,
-                    assistant_response="",  # 用户消息没有助手回复
-                    timestamp=user_msg.timestamp,
-                    confidence_score=None,
-                    knowledge_used=None,
-                    response_time=None
-                )
-                session.add(user_conversation)
+                # 统一为一条记录：包含用户消息与助手回复
+                try:
+                    response_time = None
+                    if assistant_msg.timestamp and user_msg.timestamp:
+                        response_time = max(0.0, (assistant_msg.timestamp - user_msg.timestamp).total_seconds() * 1000.0)
+                except Exception:
+                    response_time = None
 
-                # 保存助手消息
-                assistant_conversation = Conversation(
-                    work_order_id=assistant_msg.work_order_id,
-                    user_message="",  # 助手消息没有用户输入
-                    assistant_response=assistant_msg.content,
-                    timestamp=assistant_msg.timestamp,
+                # 在知识字段中打上会话标记，便于结束时合并清理
+                marked_knowledge = assistant_msg.knowledge_used or []
+                try:
+                    marked_knowledge = list(marked_knowledge)
+                    marked_knowledge.append({"session_id": session_id, "type": "session_marker"})
+                except Exception:
+                    pass
+
+                conversation = Conversation(
+                    work_order_id=assistant_msg.work_order_id or user_msg.work_order_id,
+                    user_message=user_msg.content or "",
+                    assistant_response=assistant_msg.content or "",
+                    timestamp=assistant_msg.timestamp or user_msg.timestamp,
                     confidence_score=assistant_msg.confidence_score,
-                    knowledge_used=json.dumps(assistant_msg.knowledge_used, ensure_ascii=False) if assistant_msg.knowledge_used else None,
-                    response_time=0.5  # 模拟响应时间
+                    knowledge_used=json.dumps(marked_knowledge, ensure_ascii=False) if marked_knowledge else None,
+                    response_time=response_time
                 )
-                session.add(assistant_conversation)
-                
+                session.add(conversation)
                 session.commit()
                 
         except Exception as e:
@@ -385,6 +387,56 @@ class RealtimeChatManager:
         """结束会话"""
         try:
             if session_id in self.active_sessions:
+                session_meta = self.active_sessions[session_id]
+                # 汇总本会话为一条记录
+                history = self.message_history.get(session_id, [])
+                if history:
+                    user_parts = []
+                    assistant_parts = []
+                    response_times = []
+                    first_ts = None
+                    last_ts = None
+                    for i in range(len(history)):
+                        msg = history[i]
+                        if first_ts is None:
+                            first_ts = msg.timestamp
+                        last_ts = msg.timestamp
+                        if msg.role == "user":
+                            user_parts.append(msg.content)
+                            # 计算到下一条助手回复的间隔
+                            if i + 1 < len(history) and history[i+1].role == "assistant":
+                                try:
+                                    rt = max(0.0, (history[i+1].timestamp - msg.timestamp).total_seconds() * 1000.0)
+                                    response_times.append(rt)
+                                except Exception:
+                                    pass
+                        elif msg.role == "assistant":
+                            assistant_parts.append(msg.content)
+                    agg_user = "\n\n".join([p for p in user_parts if p])
+                    agg_assistant = "\n\n".join([p for p in assistant_parts if p])
+                    avg_rt = sum(response_times)/len(response_times) if response_times else None
+
+                    from ..core.database import db_manager as _db
+                    from ..core.models import Conversation as _Conv
+                    import json as _json
+                    with _db.get_session() as dbs:
+                        agg = _Conv(
+                            work_order_id=session_meta.get("work_order_id"),
+                            user_message=agg_user,
+                            assistant_response=agg_assistant,
+                            timestamp=last_ts or first_ts,
+                            confidence_score=None,
+                            knowledge_used=_json.dumps({"session_id": session_id, "aggregated": True}, ensure_ascii=False),
+                            response_time=avg_rt
+                        )
+                        dbs.add(agg)
+                        # 删除本会话标记的分散记录
+                        try:
+                            pattern = f'%"session_id":"{session_id}"%'
+                            dbs.query(_Conv).filter(_Conv.knowledge_used.like(pattern)).delete(synchronize_session=False)
+                        except Exception:
+                            pass
+                        dbs.commit()
                 del self.active_sessions[session_id]
             
             if session_id in self.message_history:

src/integrations/__init__.py

@@ -0,0 +1,5 @@
+# -*- coding: utf-8 -*-
+"""
+集成模块
+处理与外部系统的集成，如飞书、钉钉等
+"""

src/integrations/ai_suggestion_service.py

@@ -0,0 +1,171 @@
+# -*- coding: utf-8 -*-
+"""
+AI建议服务
+基于TR描述、知识库和VIN查询生成AI建议
+"""
+
+import logging
+from typing import Dict, List, Optional, Any
+from src.knowledge_base.knowledge_manager import KnowledgeManager
+from src.vehicle.vehicle_data_manager import VehicleDataManager
+from src.agent.llm_client import LLMManager, LLMConfig
+
+logger = logging.getLogger(__name__)
+
+class AISuggestionService:
+    """AI建议服务"""
+    
+    def __init__(self):
+        self.knowledge_manager = KnowledgeManager()
+        self.vehicle_manager = VehicleDataManager()
+        
+        # 初始化LLM客户端
+        try:
+            llm_config = LLMConfig(
+                provider="openai",
+                api_key="your-api-key",  # 这里需要从配置文件读取
+                model="gpt-3.5-turbo",
+                temperature=0.7,
+                max_tokens=1000
+            )
+            self.llm_manager = LLMManager(llm_config)
+        except Exception as e:
+            logger.warning(f"LLM客户端初始化失败: {e}")
+            self.llm_manager = None
+    
+    def generate_suggestion(self, tr_description: str, vin: Optional[str] = None) -> str:
+        """
+        生成AI建议
+        
+        Args:
+            tr_description: TR描述
+            vin: 车架号（可选）
+            
+        Returns:
+            AI建议文本
+        """
+        try:
+            # 1. 从知识库搜索相关信息
+            knowledge_results = self.knowledge_manager.search_knowledge(
+                query=tr_description, 
+                top_k=5
+            )
+            
+            # 2. 如果有VIN，查询车辆信息
+            vehicle_info = ""
+            if vin:
+                try:
+                    vehicle_data = self.vehicle_manager.get_latest_vehicle_data_by_vin(vin)
+                    if vehicle_data:
+                        vehicle_info = f"车辆信息：{vehicle_data.get('model', '未知车型')}，里程：{vehicle_data.get('mileage', '未知')}km"
+                except Exception as e:
+                    logger.warning(f"查询车辆信息失败: {e}")
+            
+            # 3. 构建提示词
+            context_parts = []
+            
+            # 添加知识库信息
+            if knowledge_results:
+                knowledge_text = "\n".join([
+                    f"- {item.get('question', '')}: {item.get('answer', '')}" 
+                    for item in knowledge_results
+                ])
+                context_parts.append(f"相关知识库信息：\n{knowledge_text}")
+            
+            # 添加车辆信息
+            if vehicle_info:
+                context_parts.append(vehicle_info)
+            
+            context = "\n\n".join(context_parts) if context_parts else "无相关背景信息"
+            
+            # 4. 生成AI建议
+            prompt = f"""
+作为技术支持专家，请基于以下问题描述为工单提供专业的处理建议：
+
+问题描述：{tr_description}
+
+相关背景信息：
+{context}
+
+请提供：
+1. 问题分析
+2. 建议的解决步骤
+3. 注意事项
+4. 如果问题无法解决，建议的后续行动
+
+请用中文回答，简洁明了。
+"""
+            
+            if self.llm_manager:
+                import asyncio
+                response = asyncio.run(self.llm_manager.generate(prompt))
+                return response
+            else:
+                return "AI建议生成失败，LLM客户端未初始化。"
+                
+        except Exception as e:
+            logger.error(f"生成AI建议失败: {e}")
+            return f"AI建议生成失败：{str(e)}"
+    
+    def batch_generate_suggestions(self, records: List[Dict[str, Any]], limit: int = 10) -> List[Dict[str, Any]]:
+        """
+        批量生成AI建议
+        
+        Args:
+            records: 记录列表
+            limit: 处理数量限制
+            
+        Returns:
+            处理后的记录列表
+        """
+        processed_records = []
+        
+        for i, record in enumerate(records[:limit]):
+            try:
+                tr_description = record.get("fields", {}).get("TR Description", "")
+                vin = self._extract_vin_from_description(tr_description)
+                
+                if tr_description:
+                    ai_suggestion = self.generate_suggestion(tr_description, vin)
+                    record["ai_suggestion"] = ai_suggestion
+                    logger.info(f"为记录 {record.get('record_id', i)} 生成AI建议")
+                else:
+                    record["ai_suggestion"] = "无TR描述，无法生成建议"
+                
+                processed_records.append(record)
+                
+            except Exception as e:
+                logger.error(f"处理记录 {record.get('record_id', i)} 失败: {e}")
+                record["ai_suggestion"] = f"处理失败：{str(e)}"
+                processed_records.append(record)
+        
+        return processed_records
+    
+    def _extract_vin_from_description(self, description: str) -> Optional[str]:
+        """
+        从描述中提取VIN
+        
+        Args:
+            description: TR描述
+            
+        Returns:
+            提取的VIN或None
+        """
+        import re
+        
+        # VIN通常是17位字符，包含数字和大写字母
+        vin_pattern = r'\b[A-HJ-NPR-Z0-9]{17}\b'
+        matches = re.findall(vin_pattern, description.upper())
+        
+        if matches:
+            return matches[0]
+        
+        # 也尝试查找"VIN:"或"车架号:"后的内容
+        vin_keywords = [r'VIN[:\s]+([A-HJ-NPR-Z0-9]{17})', r'车架号[:\s]+([A-HJ-NPR-Z0-9]{17})']
+        
+        for pattern in vin_keywords:
+            match = re.search(pattern, description.upper())
+            if match:
+                return match.group(1)
+        
+        return None

src/integrations/config_manager.py

@@ -0,0 +1,227 @@
+# -*- coding: utf-8 -*-
+"""
+配置管理器
+管理飞书等外部系统的配置信息，支持持久化存储和并发访问
+"""
+
+import json
+import os
+import threading
+import logging
+from typing import Dict, Any, Optional
+from datetime import datetime
+from pathlib import Path
+
+logger = logging.getLogger(__name__)
+
+class ConfigManager:
+    """配置管理器"""
+    
+    _instance = None
+    _lock = threading.Lock()
+    
+    def __new__(cls):
+        """单例模式"""
+        if cls._instance is None:
+            with cls._lock:
+                if cls._instance is None:
+                    cls._instance = super(ConfigManager, cls).__new__(cls)
+                    cls._instance._initialized = False
+        return cls._instance
+    
+    def __init__(self):
+        if self._initialized:
+            return
+        
+        self._config_lock = threading.RLock()
+        self.config_file = Path("config/integrations_config.json")
+        self.config_file.parent.mkdir(exist_ok=True)
+        
+        # 默认配置
+        self.default_config = {
+            "feishu": {
+                "app_id": "",
+                "app_secret": "",
+                "app_token": "",
+                "table_id": "",
+                "last_updated": None,
+                "status": "inactive"
+            },
+            "system": {
+                "sync_limit": 10,
+                "ai_suggestions_enabled": True,
+                "auto_sync_interval": 0,  # 0表示不自动同步
+                "last_sync_time": None
+            }
+        }
+        
+        self._load_config()
+        self._initialized = True
+    
+    def _load_config(self):
+        """加载配置文件"""
+        try:
+            if self.config_file.exists():
+                with open(self.config_file, 'r', encoding='utf-8') as f:
+                    loaded_config = json.load(f)
+                    # 合并默认配置和加载的配置
+                    self.config = self._merge_configs(self.default_config, loaded_config)
+            else:
+                self.config = self.default_config.copy()
+                self._save_config()
+            logger.info("配置加载成功")
+        except Exception as e:
+            logger.error(f"配置加载失败: {e}")
+            self.config = self.default_config.copy()
+    
+    def _save_config(self):
+        """保存配置文件"""
+        try:
+            with self._config_lock:
+                with open(self.config_file, 'w', encoding='utf-8') as f:
+                    json.dump(self.config, f, ensure_ascii=False, indent=2)
+            logger.info("配置保存成功")
+        except Exception as e:
+            logger.error(f"配置保存失败: {e}")
+    
+    def _merge_configs(self, default: Dict, loaded: Dict) -> Dict:
+        """合并配置，确保所有必要的键都存在"""
+        result = default.copy()
+        for key, value in loaded.items():
+            if isinstance(value, dict) and key in result:
+                result[key] = self._merge_configs(result[key], value)
+            else:
+                result[key] = value
+        return result
+    
+    def get_feishu_config(self) -> Dict[str, Any]:
+        """获取飞书配置"""
+        with self._config_lock:
+            return self.config.get("feishu", {}).copy()
+    
+    def update_feishu_config(self, **kwargs) -> bool:
+        """更新飞书配置"""
+        try:
+            with self._config_lock:
+                feishu_config = self.config.setdefault("feishu", {})
+                
+                # 更新配置项
+                for key, value in kwargs.items():
+                    if key in ["app_id", "app_secret", "app_token", "table_id"]:
+                        feishu_config[key] = value
+                
+                # 更新状态和时间戳
+                feishu_config["last_updated"] = datetime.now().isoformat()
+                feishu_config["status"] = "active" if all([
+                    feishu_config.get("app_id"),
+                    feishu_config.get("app_secret"),
+                    feishu_config.get("app_token"),
+                    feishu_config.get("table_id")
+                ]) else "inactive"
+                
+                self._save_config()
+                logger.info("飞书配置更新成功")
+                return True
+        except Exception as e:
+            logger.error(f"飞书配置更新失败: {e}")
+            return False
+    
+    def get_system_config(self) -> Dict[str, Any]:
+        """获取系统配置"""
+        with self._config_lock:
+            return self.config.get("system", {}).copy()
+    
+    def update_system_config(self, **kwargs) -> bool:
+        """更新系统配置"""
+        try:
+            with self._config_lock:
+                system_config = self.config.setdefault("system", {})
+                
+                for key, value in kwargs.items():
+                    if key in ["sync_limit", "ai_suggestions_enabled", "auto_sync_interval"]:
+                        system_config[key] = value
+                
+                self._save_config()
+                logger.info("系统配置更新成功")
+                return True
+        except Exception as e:
+            logger.error(f"系统配置更新失败: {e}")
+            return False
+    
+    def test_feishu_connection(self) -> Dict[str, Any]:
+        """测试飞书连接"""
+        try:
+            from .feishu_client import FeishuClient
+            
+            feishu_config = self.get_feishu_config()
+            if not all([feishu_config.get("app_id"), feishu_config.get("app_secret")]):
+                return {"success": False, "error": "飞书配置不完整"}
+            
+            client = FeishuClient(feishu_config["app_id"], feishu_config["app_secret"])
+            
+            # 测试获取访问令牌
+            token = client._get_access_token()
+            if token:
+                return {"success": True, "message": "飞书连接正常"}
+            else:
+                return {"success": False, "error": "无法获取访问令牌"}
+                
+        except Exception as e:
+            logger.error(f"飞书连接测试失败: {e}")
+            return {"success": False, "error": str(e)}
+    
+    def get_config_summary(self) -> Dict[str, Any]:
+        """获取配置摘要"""
+        with self._config_lock:
+            feishu_config = self.config.get("feishu", {})
+            system_config = self.config.get("system", {})
+            
+            return {
+                "feishu": {
+                    "app_id": feishu_config.get("app_id", ""),
+                    "app_token": feishu_config.get("app_token", ""),
+                    "table_id": feishu_config.get("table_id", ""),
+                    "status": feishu_config.get("status", "inactive"),
+                    "last_updated": feishu_config.get("last_updated"),
+                    "app_secret": "***" if feishu_config.get("app_secret") else ""
+                },
+                "system": {
+                    "sync_limit": system_config.get("sync_limit", 10),
+                    "ai_suggestions_enabled": system_config.get("ai_suggestions_enabled", True),
+                    "auto_sync_interval": system_config.get("auto_sync_interval", 0),
+                    "last_sync_time": system_config.get("last_sync_time")
+                }
+            }
+    
+    def reset_config(self) -> bool:
+        """重置配置为默认值"""
+        try:
+            with self._config_lock:
+                self.config = self.default_config.copy()
+                self._save_config()
+                logger.info("配置重置成功")
+                return True
+        except Exception as e:
+            logger.error(f"配置重置失败: {e}")
+            return False
+    
+    def export_config(self) -> str:
+        """导出配置（用于备份）"""
+        with self._config_lock:
+            return json.dumps(self.config, ensure_ascii=False, indent=2)
+    
+    def import_config(self, config_json: str) -> bool:
+        """导入配置（用于恢复）"""
+        try:
+            imported_config = json.loads(config_json)
+            with self._config_lock:
+                self.config = self._merge_configs(self.default_config, imported_config)
+                self._save_config()
+                logger.info("配置导入成功")
+                return True
+        except Exception as e:
+            logger.error(f"配置导入失败: {e}")
+            return False
+
+# 全局配置管理器实例
+config_manager = ConfigManager()

src/integrations/feishu_client.py

@@ -0,0 +1,293 @@
+# -*- coding: utf-8 -*-
+"""
+飞书API客户端
+支持多维表格数据读取和更新
+"""
+
+import requests
+import json
+import time
+from typing import Dict, List, Optional, Any
+from datetime import datetime
+import logging
+
+logger = logging.getLogger(__name__)
+
+class FeishuClient:
+    """飞书API客户端"""
+    
+    def __init__(self, app_id: str, app_secret: str):
+        """
+        初始化飞书客户端
+        
+        Args:
+            app_id: 飞书应用ID
+            app_secret: 飞书应用密钥
+        """
+        self.app_id = app_id
+        self.app_secret = app_secret
+        self.base_url = "https://open.feishu.cn/open-apis"
+        self.access_token = None
+        self.token_expires_at = 0
+        
+    def _get_access_token(self) -> str:
+        """获取访问令牌 - 使用tenant_access_token"""
+        # 检查当前token是否还有效（提前5分钟刷新）
+        if self.access_token and time.time() < (self.token_expires_at - 300):
+            logger.debug(f"使用缓存的访问令牌: {self.access_token[:20]}...")
+            return self.access_token
+            
+        url = f"{self.base_url}/auth/v3/tenant_access_token/internal/"
+        data = {
+            "app_id": self.app_id,
+            "app_secret": self.app_secret
+        }
+        
+        try:
+            logger.info(f"正在获取飞书tenant_access_token，应用ID: {self.app_id}")
+            response = requests.post(url, json=data, timeout=10)
+            response.raise_for_status()
+            result = response.json()
+            
+            logger.info(f"飞书API响应: {result}")
+            
+            if result.get("code") == 0:
+                self.access_token = result["tenant_access_token"]
+                # 设置过期时间，提前5分钟刷新
+                expire_time = result.get("expire", 7200)  # 默认2小时
+                self.token_expires_at = time.time() + expire_time
+                
+                logger.info(f"tenant_access_token获取成功: {self.access_token[:20]}...")
+                logger.info(f"令牌有效期: {expire_time}秒，过期时间: {time.strftime('%Y-%m-%d %H:%M:%S', time.localtime(self.token_expires_at))}")
+                return self.access_token
+            else:
+                error_msg = f"获取tenant_access_token失败: {result.get('msg', '未知错误')}"
+                logger.error(error_msg)
+                raise Exception(error_msg)
+                
+        except Exception as e:
+            logger.error(f"获取飞书访问令牌失败: {e}")
+            raise
+    
+    def _make_request(self, method: str, url: str, **kwargs) -> Dict[str, Any]:
+        """发送API请求"""
+        headers = kwargs.get('headers', {})
+        token = self._get_access_token()
+        
+        # 确保Authorization头格式正确：Bearer <token>
+        headers.update({
+            "Authorization": f"Bearer {token}",
+            "Content-Type": "application/json; charset=utf-8"
+        })
+        kwargs['headers'] = headers
+        
+        try:
+            logger.info(f"发送飞书API请求: {method} {url}")
+            logger.info(f"请求头: Authorization: Bearer {token[:20]}...")
+            
+            response = requests.request(method, url, timeout=30, **kwargs)
+            logger.info(f"飞书API响应状态码: {response.status_code}")
+            
+            response.raise_for_status()
+            result = response.json()
+            logger.info(f"飞书API响应内容: {result}")
+            return result
+        except Exception as e:
+            logger.error(f"飞书API请求失败: {e}")
+            logger.error(f"请求URL: {url}")
+            logger.error(f"请求方法: {method}")
+            logger.error(f"请求头: {headers}")
+            raise
+    
+    def get_table_records(self, app_token: str, table_id: str, view_id: Optional[str] = None, 
+                         page_size: int = 500, page_token: Optional[str] = None) -> Dict[str, Any]:
+        """
+        获取多维表格记录
+        
+        Args:
+            app_token: 多维表格应用token
+            table_id: 表格ID
+            view_id: 视图ID（可选）
+            page_size: 每页记录数
+            page_token: 分页令牌
+            
+        Returns:
+            包含记录数据的字典
+        """
+        url = f"{self.base_url}/bitable/v1/apps/{app_token}/tables/{table_id}/records"
+        
+        params = {
+            "page_size": page_size
+        }
+        if view_id:
+            params["view_id"] = view_id
+        if page_token:
+            params["page_token"] = page_token
+            
+        return self._make_request("GET", url, params=params)
+    
+    def get_all_table_records(self, app_token: str, table_id: str, view_id: Optional[str] = None) -> List[Dict[str, Any]]:
+        """
+        获取表格所有记录（自动分页）
+        
+        Args:
+            app_token: 多维表格应用token
+            table_id: 表格ID
+            view_id: 视图ID（可选）
+            
+        Returns:
+            所有记录的列表
+        """
+        all_records = []
+        page_token = None
+        
+        while True:
+            result = self.get_table_records(app_token, table_id, view_id, page_token=page_token)
+            
+            if result.get("code") != 0:
+                raise Exception(f"获取表格记录失败: {result.get('msg', '未知错误')}")
+            
+            records = result.get("data", {}).get("items", [])
+            all_records.extend(records)
+            
+            # 检查是否有下一页
+            page_token = result.get("data", {}).get("page_token")
+            if not page_token:
+                break
+                
+        return all_records
+    
+    def update_table_record(self, app_token: str, table_id: str, record_id: str, 
+                           fields: Dict[str, Any]) -> Dict[str, Any]:
+        """
+        更新表格记录
+        
+        Args:
+            app_token: 多维表格应用token
+            table_id: 表格ID
+            record_id: 记录ID
+            fields: 要更新的字段
+            
+        Returns:
+            更新结果
+        """
+        url = f"{self.base_url}/bitable/v1/apps/{app_token}/tables/{table_id}/records/{record_id}"
+        
+        data = {
+            "fields": fields
+        }
+        
+        return self._make_request("PUT", url, json=data)
+    
+    def test_connection(self) -> Dict[str, Any]:
+        """
+        测试飞书连接
+        
+        Returns:
+            连接测试结果
+        """
+        try:
+            # 尝试获取访问令牌
+            token = self._get_access_token()
+            
+            # 验证token格式（应该以t-开头）
+            if not token.startswith('t-'):
+                logger.warning(f"获取的token格式异常，应该以't-'开头: {token[:20]}...")
+            
+            return {
+                "success": True,
+                "message": "飞书连接测试成功",
+                "token_prefix": token[:20] + "...",
+                "token_expires_at": time.strftime('%Y-%m-%d %H:%M:%S', time.localtime(self.token_expires_at))
+            }
+        except Exception as e:
+            logger.error(f"飞书连接测试失败: {e}")
+            return {
+                "success": False,
+                "message": f"飞书连接测试失败: {str(e)}"
+            }
+    
+    def create_table_record(self, app_token: str, table_id: str, 
+                           fields: Dict[str, Any]) -> Dict[str, Any]:
+        """
+        创建表格记录
+        
+        Args:
+            app_token: 多维表格应用token
+            table_id: 表格ID
+            fields: 记录字段
+            
+        Returns:
+            创建结果
+        """
+        url = f"{self.base_url}/bitable/v1/apps/{app_token}/tables/{table_id}/records"
+        
+        data = {
+            "fields": fields
+        }
+        
+        return self._make_request("POST", url, json=data)
+    
+    def get_table_record(self, app_token: str, table_id: str, record_id: str) -> Dict[str, Any]:
+        """
+        获取单条多维表格记录
+        
+        Args:
+            app_token: 应用token
+            table_id: 表格ID
+            record_id: 记录ID
+            
+        Returns:
+            记录数据
+        """
+        url = f"{self.base_url}/bitable/v1/apps/{app_token}/tables/{table_id}/records/{record_id}"
+        
+        return self._make_request("GET", url)
+    
+    def get_table_fields(self, app_token: str, table_id: str) -> Dict[str, Any]:
+        """
+        获取表格字段信息
+        
+        Args:
+            app_token: 多维表格应用token
+            table_id: 表格ID
+            
+        Returns:
+            字段信息
+        """
+        url = f"{self.base_url}/bitable/v1/apps/{app_token}/tables/{table_id}/fields"
+        
+        return self._make_request("GET", url)
+    
+    def parse_record_fields(self, record: Dict[str, Any]) -> Dict[str, Any]:
+        """
+        解析记录字段，将飞书格式转换为标准格式
+        
+        Args:
+            record: 飞书记录
+            
+        Returns:
+            解析后的字段字典
+        """
+        fields = record.get("fields", {})
+        parsed = {}
+        
+        for key, value in fields.items():
+            if isinstance(value, dict):
+                # 处理复杂字段类型
+                if "text" in value:
+                    parsed[key] = value["text"]
+                elif "number" in value:
+                    parsed[key] = value["number"]
+                elif "date" in value:
+                    parsed[key] = value["date"]
+                elif "select" in value:
+                    parsed[key] = value["select"]["name"] if isinstance(value["select"], dict) else value["select"]
+                elif "multi_select" in value:
+                    parsed[key] = [item["name"] if isinstance(item, dict) else item for item in value["multi_select"]]
+                else:
+                    parsed[key] = str(value)
+            else:
+                parsed[key] = value
+                
+        return parsed

src/integrations/workorder_sync.py

@@ -0,0 +1,461 @@
+# -*- coding: utf-8 -*-
+"""
+工单同步服务
+实现飞书多维表格与本地工单系统的双向同步
+"""
+
+import json
+import logging
+from typing import Dict, List, Optional, Any
+from datetime import datetime
+from src.integrations.feishu_client import FeishuClient
+from src.integrations.ai_suggestion_service import AISuggestionService
+from src.core.database import db_manager
+from src.core.models import WorkOrder
+# 工单状态和优先级枚举
+class WorkOrderStatus:
+    PENDING = "pending"
+    IN_PROGRESS = "in_progress"
+    COMPLETED = "completed"
+    CLOSED = "closed"
+
+class WorkOrderPriority:
+    LOW = "low"
+    MEDIUM = "medium"
+    HIGH = "high"
+    URGENT = "urgent"
+
+logger = logging.getLogger(__name__)
+
+class WorkOrderSyncService:
+    """工单同步服务"""
+    
+    def __init__(self, feishu_client: FeishuClient, app_token: str, table_id: str):
+        """
+        初始化同步服务
+        
+        Args:
+            feishu_client: 飞书客户端
+            app_token: 多维表格应用token
+            table_id: 表格ID
+        """
+        self.feishu_client = feishu_client
+        self.app_token = app_token
+        self.table_id = table_id
+        self.ai_service = AISuggestionService()
+        
+        # 字段映射配置 - 根据实际飞书表格结构
+        self.field_mapping = {
+            # 飞书字段名 -> 本地字段名
+            "TR Number": "order_id",  # TR编号映射到工单号
+            "TR Description": "title",  # TR描述作为标题（问题描述）
+            "Type of problem": "category",  # 问题类型作为分类
+            "TR Level": "priority",  # TR Level作为优先级
+            "TR Status": "status",  # TR Status作为状态（修正字段名）
+            "Source": "assignee",  # 来源信息
+            "Date creation": "created_at",  # 创建日期
+            "处理过程": "description",  # 处理过程作为描述
+            "TR tracking": "solution",  # TR跟踪作为解决方案
+            "AI建议": "ai_suggestion",  # AI建议字段
+            "Issue Start Time": "updated_at"  # 问题开始时间作为更新时间
+        }
+        
+        # 状态映射 - 根据飞书表格中的实际值
+        self.status_mapping = {
+            "close": WorkOrderStatus.CLOSED,  # 已关闭
+            "temporary close": WorkOrderStatus.IN_PROGRESS,  # 临时关闭对应处理中
+            "OTA": WorkOrderStatus.IN_PROGRESS,  # OTA状态对应处理中
+            "open": WorkOrderStatus.PENDING,  # 开放状态对应待处理
+            "pending": WorkOrderStatus.PENDING,  # 待处理
+            "completed": WorkOrderStatus.COMPLETED  # 已完成
+        }
+        
+        # 优先级映射 - 根据飞书表格中的实际值
+        self.priority_mapping = {
+            "Low": WorkOrderPriority.LOW,
+            "Medium": WorkOrderPriority.MEDIUM,
+            "High": WorkOrderPriority.HIGH,
+            "Urgent": WorkOrderPriority.URGENT
+        }
+    
+    def sync_from_feishu(self, generate_ai_suggestions: bool = True, limit: int = 10) -> Dict[str, Any]:
+        """
+        从飞书同步数据到本地系统
+        
+        Args:
+            generate_ai_suggestions: 是否生成AI建议
+            limit: 处理记录数量限制
+            
+        Returns:
+            同步结果统计
+        """
+        try:
+            logger.info("开始从飞书同步工单数据...")
+            
+            # 获取飞书表格记录（限制数量）
+            records = self.feishu_client.get_table_records(self.app_token, self.table_id, page_size=limit)
+            
+            if records.get("code") != 0:
+                raise Exception(f"获取飞书记录失败: {records.get('msg', '未知错误')}")
+            
+            items = records.get("data", {}).get("items", [])
+            logger.info(f"从飞书获取到 {len(items)} 条记录")
+            
+            # 生成AI建议
+            if generate_ai_suggestions:
+                logger.info("开始生成AI建议...")
+                items = self.ai_service.batch_generate_suggestions(items, limit)
+                
+                # 将AI建议更新回飞书表格
+                for item in items:
+                    if "ai_suggestion" in item:
+                        try:
+                            self.feishu_client.update_table_record(
+                                self.app_token, 
+                                self.table_id, 
+                                item["record_id"],
+                                {"AI建议": item["ai_suggestion"]}
+                            )
+                            logger.info(f"更新飞书记录 {item['record_id']} 的AI建议")
+                        except Exception as e:
+                            logger.error(f"更新飞书AI建议失败: {e}")
+            
+            synced_count = 0
+            updated_count = 0
+            created_count = 0
+            errors = []
+            
+            with db_manager.get_session() as session:
+                for record in items:
+                    try:
+                        # 解析飞书记录
+                        parsed_fields = self.feishu_client.parse_record_fields(record)
+                        feishu_id = record.get("record_id")
+                        
+                        # 查找本地是否存在对应记录
+                        existing_workorder = session.query(WorkOrder).filter(
+                            WorkOrder.feishu_record_id == feishu_id
+                        ).first()
+                        
+                        # 转换为本地工单格式
+                        workorder_data = self._convert_feishu_to_local(parsed_fields)
+                        workorder_data["feishu_record_id"] = feishu_id
+                        
+                        if existing_workorder:
+                            # 更新现有记录
+                            for key, value in workorder_data.items():
+                                if key != "feishu_record_id":
+                                    setattr(existing_workorder, key, value)
+                            existing_workorder.updated_at = datetime.now()
+                            updated_count += 1
+                        else:
+                            # 创建新记录
+                            workorder_data["created_at"] = datetime.now()
+                            workorder_data["updated_at"] = datetime.now()
+                            new_workorder = WorkOrder(**workorder_data)
+                            session.add(new_workorder)
+                            created_count += 1
+                        
+                        synced_count += 1
+                        
+                    except Exception as e:
+                        error_msg = f"处理记录 {record.get('record_id', 'unknown')} 失败: {str(e)}"
+                        logger.error(error_msg)
+                        errors.append(error_msg)
+                
+                session.commit()
+            
+            result = {
+                "success": True,
+                "total_records": len(items),
+                "synced_count": synced_count,
+                "created_count": created_count,
+                "updated_count": updated_count,
+                "ai_suggestions_generated": generate_ai_suggestions,
+                "errors": errors
+            }
+            
+            logger.info(f"飞书同步完成: {result}")
+            return result
+            
+        except Exception as e:
+            logger.error(f"飞书同步失败: {e}")
+            return {
+                "success": False,
+                "error": str(e)
+            }
+    
+    def sync_to_feishu(self, workorder_id: int) -> Dict[str, Any]:
+        """
+        将本地工单同步到飞书
+        
+        Args:
+            workorder_id: 工单ID
+            
+        Returns:
+            同步结果
+        """
+        try:
+            with db_manager.get_session() as session:
+                workorder = session.query(WorkOrder).filter(WorkOrder.id == workorder_id).first()
+                if not workorder:
+                    return {"success": False, "error": "工单不存在"}
+                
+                # 转换为飞书格式
+                feishu_fields = self._convert_local_to_feishu(workorder)
+                
+                if workorder.feishu_record_id:
+                    # 更新飞书记录
+                    result = self.feishu_client.update_table_record(
+                        self.app_token, self.table_id, workorder.feishu_record_id, feishu_fields
+                    )
+                else:
+                    # 创建新飞书记录
+                    result = self.feishu_client.create_table_record(
+                        self.app_token, self.table_id, feishu_fields
+                    )
+                    
+                    if result.get("code") == 0:
+                        # 保存飞书记录ID到本地
+                        workorder.feishu_record_id = result["data"]["record"]["record_id"]
+                        session.commit()
+                
+                if result.get("code") == 0:
+                    return {"success": True, "message": "同步成功"}
+                else:
+                    return {"success": False, "error": result.get("msg", "同步失败")}
+                    
+        except Exception as e:
+            logger.error(f"同步到飞书失败: {e}")
+            return {"success": False, "error": str(e)}
+    
+    def create_workorder_from_feishu_record(self, record_id: str) -> Dict[str, Any]:
+        """
+        从飞书单条记录创建工单
+        
+        Args:
+            record_id: 飞书记录ID
+            
+        Returns:
+            创建结果
+        """
+        try:
+            logger.info(f"从飞书记录 {record_id} 创建工单")
+            
+            # 获取单条飞书记录
+            feishu_data = self.feishu_client.get_table_record(
+                self.app_token, 
+                self.table_id, 
+                record_id
+            )
+            
+            if feishu_data.get("code") != 0:
+                return {
+                    "success": False,
+                    "message": f"获取飞书记录失败: {feishu_data.get('msg', '未知错误')}"
+                }
+            
+            record = feishu_data.get("data", {}).get("record")
+            if not record:
+                return {
+                    "success": False,
+                    "message": "飞书记录不存在"
+                }
+            
+            fields = record.get("fields", {})
+            
+            # 转换为本地工单格式
+            local_data = self._convert_feishu_to_local(fields)
+            local_data["feishu_record_id"] = record_id
+            
+            # 检查是否已存在
+            existing_workorder = self._find_existing_workorder(record_id)
+            
+            if existing_workorder:
+                return {
+                    "success": False,
+                    "message": f"工单已存在: {existing_workorder.order_id}"
+                }
+            
+            # 创建新工单
+            workorder = self._create_workorder(local_data)
+            
+            return {
+                "success": True,
+                "message": f"工单创建成功: {local_data.get('order_id')}",
+                "workorder_id": workorder.id,
+                "order_id": local_data.get('order_id')
+            }
+            
+        except Exception as e:
+            logger.error(f"从飞书记录创建工单失败: {e}")
+            return {
+                "success": False,
+                "message": f"创建工单失败: {str(e)}"
+            }
+    
+    def _find_existing_workorder(self, feishu_record_id: str) -> Optional[WorkOrder]:
+        """查找已存在的工单"""
+        try:
+            with db_manager.get_session() as session:
+                return session.query(WorkOrder).filter(
+                    WorkOrder.feishu_record_id == feishu_record_id
+                ).first()
+        except Exception as e:
+            logger.error(f"查找现有工单失败: {e}")
+            return None
+    
+    def _create_workorder(self, local_data: Dict[str, Any]) -> WorkOrder:
+        """创建新工单"""
+        try:
+            with db_manager.get_session() as session:
+                workorder = WorkOrder(
+                    order_id=local_data.get("order_id"),
+                    title=local_data.get("title"),
+                    description=local_data.get("description"),
+                    category=local_data.get("category"),
+                    priority=local_data.get("priority"),
+                    status=local_data.get("status"),
+                    created_at=local_data.get("created_at"),
+                    updated_at=local_data.get("updated_at"),
+                    resolution=local_data.get("solution"),
+                    feishu_record_id=local_data.get("feishu_record_id"),
+                    assignee=local_data.get("assignee"),
+                    solution=local_data.get("solution"),
+                    ai_suggestion=local_data.get("ai_suggestion")
+                )
+                session.add(workorder)
+                session.commit()
+                session.refresh(workorder)
+                logger.info(f"创建工单成功: {workorder.order_id}")
+                return workorder
+        except Exception as e:
+            logger.error(f"创建工单失败: {e}")
+            raise
+    
+    def _update_workorder(self, workorder: WorkOrder, local_data: Dict[str, Any]) -> WorkOrder:
+        """更新现有工单"""
+        try:
+            with db_manager.get_session() as session:
+                workorder.title = local_data.get("title", workorder.title)
+                workorder.description = local_data.get("description", workorder.description)
+                workorder.category = local_data.get("category", workorder.category)
+                workorder.priority = local_data.get("priority", workorder.priority)
+                workorder.status = local_data.get("status", workorder.status)
+                workorder.updated_at = local_data.get("updated_at", workorder.updated_at)
+                workorder.resolution = local_data.get("solution", workorder.resolution)
+                workorder.assignee = local_data.get("assignee", workorder.assignee)
+                workorder.solution = local_data.get("solution", workorder.solution)
+                workorder.ai_suggestion = local_data.get("ai_suggestion", workorder.ai_suggestion)
+                
+                session.commit()
+                session.refresh(workorder)
+                logger.info(f"更新工单成功: {workorder.order_id}")
+                return workorder
+        except Exception as e:
+            logger.error(f"更新工单失败: {e}")
+            raise
+    
+    def _update_feishu_ai_suggestion(self, record_id: str, ai_suggestion: str) -> bool:
+        """更新飞书表格中的AI建议"""
+        try:
+            result = self.feishu_client.update_record(
+                self.app_token,
+                self.table_id,
+                record_id,
+                {"AI建议": ai_suggestion}
+            )
+            return result.get("code") == 0
+        except Exception as e:
+            logger.error(f"更新飞书AI建议失败: {e}")
+            return False
+
+    def _convert_feishu_to_local(self, feishu_fields: Dict[str, Any]) -> Dict[str, Any]:
+        """将飞书字段转换为本地工单字段"""
+        local_data = {}
+        
+        logger.info(f"开始转换飞书字段: {feishu_fields}")
+        logger.info(f"字段映射配置: {self.field_mapping}")
+        
+        for feishu_field, local_field in self.field_mapping.items():
+            if feishu_field in feishu_fields:
+                value = feishu_fields[feishu_field]
+                logger.info(f"映射字段 {feishu_field} -> {local_field}: {value}")
+                
+                # 特殊字段处理
+                if local_field == "status" and value in self.status_mapping:
+                    value = self.status_mapping[value]
+                elif local_field == "priority" and value in self.priority_mapping:
+                    value = self.priority_mapping[value]
+                elif local_field in ["created_at", "updated_at"] and value:
+                    try:
+                        # 处理飞书时间戳（毫秒）
+                        if isinstance(value, (int, float)):
+                            # 飞书时间戳是毫秒，需要转换为秒
+                            value = datetime.fromtimestamp(value / 1000)
+                        else:
+                            # 处理ISO格式时间字符串
+                            value = datetime.fromisoformat(value.replace('Z', '+00:00'))
+                    except Exception as e:
+                        logger.warning(f"时间字段转换失败: {e}, 使用当前时间")
+                        value = datetime.now()
+                
+                local_data[local_field] = value
+            else:
+                logger.info(f"飞书字段 {feishu_field} 不存在于数据中")
+        
+        # 设置默认值
+        if "status" not in local_data:
+            local_data["status"] = WorkOrderStatus.PENDING
+        if "priority" not in local_data:
+            local_data["priority"] = WorkOrderPriority.MEDIUM
+        if "category" not in local_data:
+            local_data["category"] = "Remote control"  # 根据表格中最常见的问题类型
+        if "title" not in local_data or not local_data["title"]:
+            local_data["title"] = "TR工单"  # 默认标题
+            
+        return local_data
+    
+    def _convert_local_to_feishu(self, workorder: WorkOrder) -> Dict[str, Any]:
+        """将本地工单字段转换为飞书字段"""
+        feishu_fields = {}
+        
+        # 反向映射
+        reverse_mapping = {v: k for k, v in self.field_mapping.items()}
+        
+        for local_field, feishu_field in reverse_mapping.items():
+            value = getattr(workorder, local_field, None)
+            if value is not None:
+                # 特殊字段处理
+                if local_field == "status":
+                    # 反向状态映射
+                    reverse_status = {v: k for k, v in self.status_mapping.items()}
+                    value = reverse_status.get(value, str(value))
+                elif local_field == "priority":
+                    # 反向优先级映射
+                    reverse_priority = {v: k for k, v in self.priority_mapping.items()}
+                    value = reverse_priority.get(value, str(value))
+                elif local_field in ["created_at", "updated_at"] and isinstance(value, datetime):
+                    value = value.isoformat()
+                
+                feishu_fields[feishu_field] = value
+        
+        return feishu_fields
+    
+    def get_sync_status(self) -> Dict[str, Any]:
+        """获取同步状态统计"""
+        try:
+            with db_manager.get_session() as session:
+                total_local = session.query(WorkOrder).count()
+                synced_count = session.query(WorkOrder).filter(
+                    WorkOrder.feishu_record_id.isnot(None)
+                ).count()
+                
+                return {
+                    "total_local_workorders": total_local,
+                    "synced_workorders": synced_count,
+                    "unsynced_workorders": total_local - synced_count
+                }
+        except Exception as e:
+            logger.error(f"获取同步状态失败: {e}")
+            return {"error": str(e)}

src/web/app.py

@@ -32,6 +32,7 @@ from src.web.blueprints.conversations import conversations_bp
 from src.web.blueprints.knowledge import knowledge_bp
 from src.web.blueprints.monitoring import monitoring_bp
 from src.web.blueprints.system import system_bp
+from src.web.blueprints.feishu_sync import feishu_sync_bp
 
 # 配置日志
 logger = logging.getLogger(__name__)
@@ -103,6 +104,7 @@ app.register_blueprint(conversations_bp)
 app.register_blueprint(knowledge_bp)
 app.register_blueprint(monitoring_bp)
 app.register_blueprint(system_bp)
+app.register_blueprint(feishu_sync_bp)
 
 # 页面路由
 @app.route('/')
@@ -384,7 +386,7 @@ def get_active_sessions():
 def get_agent_status():
     """获取Agent状态"""
     try:
-        status = agent_assistant.get_agent_status()
+        status = get_agent_assistant().get_agent_status()
         return jsonify(status)
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -394,7 +396,7 @@ def get_agent_action_history():
     """获取Agent动作执行历史"""
     try:
         limit = request.args.get('limit', 50, type=int)
-        history = agent_assistant.get_action_history(limit)
+        history = get_agent_assistant().get_action_history(limit)
         return jsonify({
             "success": True,
             "history": history,
@@ -408,7 +410,7 @@ def trigger_sample_action():
     """触发示例动作"""
     try:
         import asyncio
-        result = asyncio.run(agent_assistant.trigger_sample_actions())
+        result = asyncio.run(get_agent_assistant().trigger_sample_actions())
         return jsonify(result)
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -417,7 +419,7 @@ def trigger_sample_action():
 def clear_agent_history():
     """清空Agent执行历史"""
     try:
-        result = agent_assistant.clear_execution_history()
+        result = get_agent_assistant().clear_execution_history()
         return jsonify(result)
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -426,7 +428,7 @@ def clear_agent_history():
 def get_llm_stats():
     """获取LLM使用统计"""
     try:
-        stats = agent_assistant.get_llm_usage_stats()
+        stats = get_agent_assistant().get_llm_usage_stats()
         return jsonify({
             "success": True,
             "stats": stats
@@ -440,7 +442,7 @@ def toggle_agent_mode():
     try:
         data = request.get_json()
         enabled = data.get('enabled', True)
-        success = agent_assistant.toggle_agent_mode(enabled)
+        success = get_agent_assistant().toggle_agent_mode(enabled)
         return jsonify({
             "success": success, 
             "message": f"Agent模式已{'启用' if enabled else '禁用'}"
@@ -452,7 +454,7 @@ def toggle_agent_mode():
 def start_agent_monitoring():
     """启动Agent监控"""
     try:
-        success = agent_assistant.start_proactive_monitoring()
+        success = get_agent_assistant().start_proactive_monitoring()
         return jsonify({
             "success": success, 
             "message": "Agent监控已启动" if success else "启动失败"
@@ -464,7 +466,7 @@ def start_agent_monitoring():
 def stop_agent_monitoring():
     """停止Agent监控"""
     try:
-        success = agent_assistant.stop_proactive_monitoring()
+        success = get_agent_assistant().stop_proactive_monitoring()
         return jsonify({
             "success": success, 
             "message": "Agent监控已停止" if success else "停止失败"
@@ -476,7 +478,7 @@ def stop_agent_monitoring():
 def proactive_monitoring():
     """主动监控检查"""
     try:
-        result = agent_assistant.run_proactive_monitoring()
+        result = get_agent_assistant().run_proactive_monitoring()
         return jsonify(result)
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -526,8 +528,8 @@ def agent_chat():
 @app.route('/api/agent/tools/stats')
 def get_agent_tools_stats():
     try:
-        tools = agent_assistant.agent_core.tool_manager.get_available_tools()
-        performance = agent_assistant.agent_core.tool_manager.get_tool_performance_report()
+        tools = get_agent_assistant().agent_core.tool_manager.get_available_tools()
+        performance = get_agent_assistant().agent_core.tool_manager.get_tool_performance_report()
         return jsonify({
             "success": True,
             "tools": tools,
@@ -536,6 +538,22 @@ def get_agent_tools_stats():
     except Exception as e:
         return jsonify({"error": str(e)}), 500
 
+@app.route('/api/agent/tools/execute', methods=['POST'])
+def execute_agent_tool():
+    """执行指定的Agent工具"""
+    try:
+        data = request.get_json() or {}
+        tool_name = data.get('tool') or data.get('name')
+        parameters = data.get('parameters') or {}
+        if not tool_name:
+            return jsonify({"error": "缺少工具名称tool"}), 400
+
+        import asyncio
+        result = asyncio.run(get_agent_assistant().agent_core.tool_manager.execute_tool(tool_name, parameters))
+        return jsonify(result)
+    except Exception as e:
+        return jsonify({"error": str(e)}), 500
+
 @app.route('/api/agent/tools/register', methods=['POST'])
 def register_custom_tool():
     """注册自定义工具（仅登记元数据，函数为占位符）"""
@@ -549,7 +567,7 @@ def register_custom_tool():
         def _placeholder_tool(**kwargs):
             return {"message": f"自定义工具 {name} 已登记（占位），当前不可执行", "params": kwargs}
 
-        agent_assistant.agent_core.tool_manager.register_tool(
+        get_agent_assistant().agent_core.tool_manager.register_tool(
             name,
             _placeholder_tool,
             metadata={"description": description, "custom": True}
@@ -561,7 +579,7 @@ def register_custom_tool():
 @app.route('/api/agent/tools/unregister/<name>', methods=['DELETE'])
 def unregister_custom_tool(name):
     try:
-        success = agent_assistant.agent_core.tool_manager.unregister_tool(name)
+        success = get_agent_assistant().agent_core.tool_manager.unregister_tool(name)
         return jsonify({"success": success})
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -737,6 +755,11 @@ def test_model_response():
     except Exception as e:
         return jsonify({"success": False, "error": str(e)}), 500
 
+@app.route('/feishu-sync')
+def feishu_sync():
+    """飞书同步管理页面"""
+    return render_template('feishu_sync.html')
+
 if __name__ == '__main__':
     import time
     app.config['START_TIME'] = time.time()

src/web/blueprints/conversations.py

@@ -8,6 +8,7 @@ from flask import Blueprint, request, jsonify
 from src.core.database import db_manager
 from src.core.models import Conversation
 from src.core.query_optimizer import query_optimizer
+from datetime import timedelta
 
 conversations_bp = Blueprint('conversations', __name__, url_prefix='/api/conversations')
 
@@ -27,6 +28,10 @@ def get_conversations():
             user_id=user_id, date_filter=date_filter
         )
         
+        # 规范化：移除不存在的user_id字段，避免前端误用
+        for conv in result.get('conversations', []):
+            if 'user_id' in conv and conv['user_id'] is None:
+                conv.pop('user_id', None)
         return jsonify(result)
     except Exception as e:
         return jsonify({"error": str(e)}), 500
@@ -40,10 +45,11 @@ def get_conversation_detail(conversation_id):
             if not conv:
                 return jsonify({"error": "对话不存在"}), 404
             
+            # Conversation模型没有user_id字段，这里用占位或由外层推断
             return jsonify({
                 'success': True,
                 'id': conv.id,
-                'user_id': conv.user_id,
+                'user_id': None,
                 'user_message': conv.user_message,
                 'assistant_response': conv.assistant_response,
                 'timestamp': conv.timestamp.isoformat() if conv.timestamp else None,
@@ -88,3 +94,106 @@ def clear_all_conversations():
             return jsonify({"success": True, "message": "对话历史已清空"})
     except Exception as e:
         return jsonify({"error": str(e)}), 500
+
+@conversations_bp.route('/migrate-merge', methods=['POST'])
+def migrate_merge_conversations():
+    """一次性迁移：将历史上拆分存储的用户/助手两条记录合并为一条
+    规则：
+      - 只处理一端为空的记录（user_only 或 assistant_only）
+      - 优先将 user_only 与其后最近的 assistant_only 合并（同工单且5分钟内）
+      - 若当前为 assistant_only 且前一条是 user_only 也合并到前一条
+      - 合并后删除被吸收的那条记录
+      - 可重复执行（幂等）：已合并的不再满足“一端为空”的条件
+    """
+    try:
+        merged_pairs = 0
+        deleted_rows = 0
+        time_threshold_seconds = 300
+        to_delete_ids = []
+        with db_manager.get_session() as session:
+            conversations = session.query(Conversation).order_by(Conversation.timestamp.asc(), Conversation.id.asc()).all()
+            total = len(conversations)
+            i = 0
+
+            def is_empty(text: str) -> bool:
+                return (text is None) or (str(text).strip() == '')
+
+            while i < total:
+                c = conversations[i]
+                user_only = (not is_empty(c.user_message)) and is_empty(c.assistant_response)
+                assistant_only = (not is_empty(c.assistant_response)) and is_empty(c.user_message)
+
+                if user_only:
+                    # 向后寻找匹配的assistant_only
+                    j = i + 1
+                    while j < total:
+                        n = conversations[j]
+                        # 跳过已经标记删除的
+                        if n.id in to_delete_ids:
+                            j += 1
+                            continue
+                        # 超过阈值不再尝试
+                        if c.timestamp and n.timestamp and (n.timestamp - c.timestamp).total_seconds() > time_threshold_seconds:
+                            break
+                        # 同工单或两者都为空均可
+                        same_wo = (c.work_order_id == n.work_order_id) or (c.work_order_id is None and n.work_order_id is None)
+                        if same_wo and (not is_empty(n.assistant_response)) and is_empty(n.user_message):
+                            # 合并
+                            c.assistant_response = n.assistant_response
+                            if c.response_time is None and c.timestamp and n.timestamp:
+                                try:
+                                    c.response_time = max(0.0, (n.timestamp - c.timestamp).total_seconds() * 1000.0)
+                                except Exception:
+                                    pass
+                            # 继承辅助信息
+                            if (not c.confidence_score) and n.confidence_score is not None:
+                                c.confidence_score = n.confidence_score
+                            if (not c.knowledge_used) and n.knowledge_used:
+                                c.knowledge_used = n.knowledge_used
+                            session.add(c)
+                            to_delete_ids.append(n.id)
+                            merged_pairs += 1
+                            break
+                        j += 1
+
+                elif assistant_only:
+                    # 向前与最近的 user_only 合并（如果尚未被其他合并吸收）
+                    j = i - 1
+                    while j >= 0:
+                        p = conversations[j]
+                        if p.id in to_delete_ids:
+                            j -= 1
+                            continue
+                        if p.timestamp and c.timestamp and (c.timestamp - p.timestamp).total_seconds() > time_threshold_seconds:
+                            break
+                        same_wo = (c.work_order_id == p.work_order_id) or (c.work_order_id is None and p.work_order_id is None)
+                        if same_wo and (not is_empty(p.user_message)) and is_empty(p.assistant_response):
+                            p.assistant_response = c.assistant_response
+                            if p.response_time is None and p.timestamp and c.timestamp:
+                                try:
+                                    p.response_time = max(0.0, (c.timestamp - p.timestamp).total_seconds() * 1000.0)
+                                except Exception:
+                                    pass
+                            if (not p.confidence_score) and c.confidence_score is not None:
+                                p.confidence_score = c.confidence_score
+                            if (not p.knowledge_used) and c.knowledge_used:
+                                p.knowledge_used = c.knowledge_used
+                            session.add(p)
+                            to_delete_ids.append(c.id)
+                            merged_pairs += 1
+                            break
+                        j -= 1
+
+                i += 1
+
+            if to_delete_ids:
+                deleted_rows = session.query(Conversation).filter(Conversation.id.in_(to_delete_ids)).delete(synchronize_session=False)
+            session.commit()
+
+        return jsonify({
+            'success': True,
+            'merged_pairs': merged_pairs,
+            'deleted_rows': deleted_rows
+        })
+    except Exception as e:
+        return jsonify({"error": str(e)}), 500

src/web/blueprints/feishu_sync.py

@@ -0,0 +1,304 @@
+# -*- coding: utf-8 -*-
+"""
+飞书同步蓝图
+处理飞书多维表格与工单系统的同步
+"""
+
+from flask import Blueprint, request, jsonify
+from src.integrations.feishu_client import FeishuClient
+from src.integrations.workorder_sync import WorkOrderSyncService
+from src.integrations.config_manager import config_manager
+import logging
+
+logger = logging.getLogger(__name__)
+
+feishu_sync_bp = Blueprint('feishu_sync', __name__, url_prefix='/api/feishu-sync')
+
+# 全局同步服务实例
+sync_service = None
+
+def get_sync_service():
+    """获取同步服务实例"""
+    global sync_service
+    if sync_service is None:
+        # 从配置管理器读取飞书配置
+        feishu_config = config_manager.get_feishu_config()
+        
+        if not all([feishu_config.get("app_id"), feishu_config.get("app_secret"), 
+                   feishu_config.get("app_token"), feishu_config.get("table_id")]):
+            raise Exception("飞书配置不完整，请先配置飞书应用信息")
+        
+        feishu_client = FeishuClient(feishu_config["app_id"], feishu_config["app_secret"])
+        sync_service = WorkOrderSyncService(feishu_client, feishu_config["app_token"], feishu_config["table_id"])
+    
+    return sync_service
+
+@feishu_sync_bp.route('/config', methods=['GET', 'POST'])
+def manage_config():
+    """管理飞书同步配置"""
+    if request.method == 'GET':
+        # 返回当前配置
+        try:
+            config_summary = config_manager.get_config_summary()
+            return jsonify({
+                "success": True,
+                "config": config_summary
+            })
+        except Exception as e:
+            logger.error(f"获取配置失败: {e}")
+            return jsonify({"error": str(e)}), 500
+    
+    elif request.method == 'POST':
+        # 更新配置
+        try:
+            data = request.get_json()
+            app_id = data.get('app_id')
+            app_secret = data.get('app_secret')
+            app_token = data.get('app_token')
+            table_id = data.get('table_id')
+            
+            if not all([app_id, app_secret, app_token, table_id]):
+                return jsonify({"error": "缺少必要配置参数"}), 400
+            
+            # 更新配置管理器
+            success = config_manager.update_feishu_config(
+                app_id=app_id,
+                app_secret=app_secret,
+                app_token=app_token,
+                table_id=table_id
+            )
+            
+            if success:
+                # 重新初始化同步服务
+                global sync_service
+                sync_service = None  # 强制重新创建
+                
+                return jsonify({
+                    "success": True,
+                    "message": "配置更新成功"
+                })
+            else:
+                return jsonify({"error": "配置更新失败"}), 500
+                
+        except Exception as e:
+            logger.error(f"更新飞书配置失败: {e}")
+            return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/sync-from-feishu', methods=['POST'])
+def sync_from_feishu():
+    """从飞书同步数据到本地"""
+    try:
+        data = request.get_json() or {}
+        generate_ai = data.get('generate_ai_suggestions', True)
+        limit = data.get('limit', 10)
+        
+        sync_service = get_sync_service()
+        result = sync_service.sync_from_feishu(generate_ai_suggestions=generate_ai, limit=limit)
+        
+        if result.get("success"):
+            message = f"同步完成：创建 {result['created_count']} 条，更新 {result['updated_count']} 条"
+            if result.get('ai_suggestions_generated'):
+                message += "，AI建议已生成并更新到飞书表格"
+            
+            return jsonify({
+                "success": True,
+                "message": message,
+                "details": result
+            })
+        else:
+            return jsonify({"error": result.get("error")}), 500
+            
+    except Exception as e:
+        logger.error(f"从飞书同步失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/sync-to-feishu/<int:workorder_id>', methods=['POST'])
+def sync_to_feishu(workorder_id):
+    """将本地工单同步到飞书"""
+    try:
+        sync_service = get_sync_service()
+        result = sync_service.sync_to_feishu(workorder_id)
+        
+        if result.get("success"):
+            return jsonify({
+                "success": True,
+                "message": "同步到飞书成功"
+            })
+        else:
+            return jsonify({"error": result.get("error")}), 500
+            
+    except Exception as e:
+        logger.error(f"同步到飞书失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/status')
+def get_sync_status():
+    """获取同步状态"""
+    try:
+        sync_service = get_sync_service()
+        status = sync_service.get_sync_status()
+        
+        return jsonify({
+            "success": True,
+            "status": status
+        })
+    except Exception as e:
+        logger.error(f"获取同步状态失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/test-connection')
+def test_connection():
+    """测试飞书连接"""
+    try:
+        # 使用配置管理器测试连接
+        result = config_manager.test_feishu_connection()
+        
+        if result.get("success"):
+            # 如果连接成功，尝试获取表格字段信息
+            try:
+                sync_service = get_sync_service()
+                
+                # 使用新的测试连接方法
+                connection_test = sync_service.feishu_client.test_connection()
+                if not connection_test.get("success"):
+                    return jsonify({
+                        "success": False,
+                        "message": f"飞书连接测试失败: {connection_test.get('message')}"
+                    }), 400
+                
+                fields_info = sync_service.feishu_client.get_table_fields(
+                    sync_service.app_token, sync_service.table_id
+                )
+                
+                if fields_info.get("code") == 0:
+                    result["fields"] = fields_info.get("data", {}).get("items", [])
+            except Exception as e:
+                logger.warning(f"获取表格字段信息失败: {e}")
+        
+        return jsonify(result)
+            
+    except Exception as e:
+        logger.error(f"测试飞书连接失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/create-workorder', methods=['POST'])
+def create_workorder_from_feishu():
+    """从飞书记录创建工单"""
+    try:
+        data = request.get_json()
+        record_id = data.get('record_id')
+        
+        if not record_id:
+            return jsonify({"success": False, "message": "缺少记录ID"}), 400
+        
+        sync_service = get_sync_service()
+        result = sync_service.create_workorder_from_feishu_record(record_id)
+        
+        if result.get("success"):
+            return jsonify(result)
+        else:
+            return jsonify(result), 400
+            
+    except Exception as e:
+        logger.error(f"创建工单失败: {e}")
+        return jsonify({"success": False, "message": str(e)}), 500
+
+@feishu_sync_bp.route('/preview-feishu-data')
+def preview_feishu_data():
+    """预览飞书数据"""
+    try:
+        sync_service = get_sync_service()
+        
+        # 获取前10条记录进行预览
+        records = sync_service.feishu_client.get_table_records(
+            sync_service.app_token, sync_service.table_id, page_size=10
+        )
+        
+        if records.get("code") == 0:
+            items = records.get("data", {}).get("items", [])
+            preview_data = []
+            
+            for record in items:
+                parsed_fields = sync_service.feishu_client.parse_record_fields(record)
+                preview_data.append({
+                    "record_id": record.get("record_id"),
+                    "fields": parsed_fields
+                })
+            
+            return jsonify({
+                "success": True,
+                "preview_data": preview_data,
+                "total_count": len(preview_data)
+            })
+        else:
+            return jsonify({
+                "success": False,
+                "error": records.get("msg", "获取数据失败")
+            }), 500
+            
+    except Exception as e:
+        logger.error(f"预览飞书数据失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/config/export', methods=['GET'])
+def export_config():
+    """导出配置"""
+    try:
+        config_json = config_manager.export_config()
+        return jsonify({
+            "success": True,
+            "config": config_json
+        })
+    except Exception as e:
+        logger.error(f"导出配置失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/config/import', methods=['POST'])
+def import_config():
+    """导入配置"""
+    try:
+        data = request.get_json()
+        config_json = data.get('config')
+        
+        if not config_json:
+            return jsonify({"error": "缺少配置数据"}), 400
+        
+        success = config_manager.import_config(config_json)
+        
+        if success:
+            # 重新初始化同步服务
+            global sync_service
+            sync_service = None
+            
+            return jsonify({
+                "success": True,
+                "message": "配置导入成功"
+            })
+        else:
+            return jsonify({"error": "配置导入失败"}), 500
+            
+    except Exception as e:
+        logger.error(f"导入配置失败: {e}")
+        return jsonify({"error": str(e)}), 500
+
+@feishu_sync_bp.route('/config/reset', methods=['POST'])
+def reset_config():
+    """重置配置"""
+    try:
+        success = config_manager.reset_config()
+        
+        if success:
+            # 重新初始化同步服务
+            global sync_service
+            sync_service = None
+            
+            return jsonify({
+                "success": True,
+                "message": "配置重置成功"
+            })
+        else:
+            return jsonify({"error": "配置重置失败"}), 500
+            
+    except Exception as e:
+        logger.error(f"重置配置失败: {e}")
+        return jsonify({"error": str(e)}), 500

src/web/blueprints/system.py

@@ -306,6 +306,108 @@ def optimize_disk():
     except Exception as e:
         return jsonify({"error": str(e)}), 500
 
+@system_bp.route('/system-optimizer/clear-cache', methods=['POST'])
+def clear_cache():
+    """清理应用缓存（内存/Redis均尝试）"""
+    try:
+        cleared = False
+        try:
+            from src.core.cache_manager import cache_manager
+            cache_manager.clear()
+            cleared = True
+        except Exception:
+            pass
+        return jsonify({
+            'success': True,
+            'message': '缓存已清理' if cleared else '缓存清理已尝试（可能未启用缓存模块）',
+            'progress': 100
+        })
+    except Exception as e:
+        return jsonify({"error": str(e)}), 500
+
+@system_bp.route('/system-optimizer/optimize-all', methods=['POST'])
+def optimize_all():
+    """一键优化：CPU/内存/磁盘 + 缓存清理 + 轻量数据库维护"""
+    try:
+        import gc
+        import time
+        actions = []
+        start_time = time.time()
+
+        # 垃圾回收 & 缓存
+        try:
+            collected = gc.collect()
+            actions.append(f"垃圾回收:{collected}")
+        except Exception:
+            actions.append("垃圾回收:跳过")
+
+        try:
+            from src.core.cache_manager import cache_manager
+            cache_manager.clear()
+            actions.append("缓存清理:完成")
+        except Exception:
+            actions.append("缓存清理:跳过")
+
+        # 临时文件与日志清理（沿用磁盘优化逻辑的子集）
+        temp_files_cleaned = 0
+        log_files_cleaned = 0
+        try:
+            import os, tempfile
+            temp_dir = tempfile.gettempdir()
+            for filename in os.listdir(temp_dir):
+                if filename.startswith('tsp_') or filename.startswith('tmp_'):
+                    file_path = os.path.join(temp_dir, filename)
+                    try:
+                        if os.path.isfile(file_path):
+                            os.remove(file_path)
+                            temp_files_cleaned += 1
+                    except Exception:
+                        pass
+        except Exception:
+            pass
+        actions.append(f"临时文件:{temp_files_cleaned}")
+
+        try:
+            import os, glob
+            from datetime import datetime, timedelta
+            log_dir = 'logs'
+            if os.path.exists(log_dir):
+                cutoff_date = datetime.now() - timedelta(days=7)
+                for log_file in glob.glob(os.path.join(log_dir, '*.log')):
+                    try:
+                        file_time = datetime.fromtimestamp(os.path.getmtime(log_file))
+                        if file_time < cutoff_date:
+                            os.remove(log_file)
+                            log_files_cleaned += 1
+                    except Exception:
+                        pass
+        except Exception:
+            pass
+        actions.append(f"日志清理:{log_files_cleaned}")
+
+        # 轻量数据库维护（尽力而为）：SQLite时执行VACUUM；其他数据库跳过
+        try:
+            engine = db_manager.engine
+            if str(engine.url).startswith('sqlite'):
+                with engine.begin() as conn:
+                    conn.exec_driver_sql('VACUUM')
+                actions.append("SQLite VACUUM:完成")
+            else:
+                actions.append("DB维护:跳过(非SQLite)")
+        except Exception:
+            actions.append("DB维护:失败")
+
+        optimization_time = round((time.time() - start_time) * 1000, 1)
+        return jsonify({
+            'success': True,
+            'message': '一键优化完成: ' + '，'.join(actions) + f'，耗时{optimization_time}ms',
+            'progress': 100,
+            'actions': actions,
+            'optimization_time': optimization_time
+        })
+    except Exception as e:
+        return jsonify({"error": str(e)}), 500
+
 @system_bp.route('/system-optimizer/security-settings', methods=['GET', 'POST'])
 def security_settings():
     """安全设置"""

src/web/blueprints/workorders.py

@@ -31,15 +31,23 @@ def _ensure_workorder_template_file() -> str:
     # 确保目录存在
     os.makedirs('uploads', exist_ok=True)
     if not os.path.exists(template_path):
-        # 如果运行目录不存在模板，尝试从项目根相对路径拷贝一份
-        repo_template = os.path.join(os.path.dirname(os.path.dirname(os.path.dirname(os.path.abspath(__file__)))), 'uploads', 'workorder_template.xlsx')
-        repo_template = os.path.abspath(repo_template)
+        # 优先从项目根目录的 uploads 拷贝（仓库自带模板）
+        project_root = os.path.abspath(os.path.join(os.path.dirname(__file__), '..', '..', '..'))
+        repo_template = os.path.join(project_root, 'uploads', 'workorder_template.xlsx')
         try:
             if os.path.exists(repo_template):
                 import shutil
                 shutil.copyfile(repo_template, template_path)
             else:
-                raise FileNotFoundError('模板文件缺失：uploads/workorder_template.xlsx')
+                # 仓库模板不存在时，自动生成一个最小可用模板
+                try:
+                    import pandas as pd
+                    from pandas import DataFrame
+                    columns = ['标题', '描述', '分类', '优先级', '状态', '解决方案', '满意度']
+                    df: DataFrame = pd.DataFrame(columns=columns)
+                    df.to_excel(template_path, index=False)
+                except Exception as gen_err:
+                    raise FileNotFoundError('模板文件缺失且自动生成失败，请检查依赖：openpyxl/pandas') from gen_err
         except Exception as copy_err:
             raise copy_err
     return template_path
@@ -199,14 +207,15 @@ def generate_workorder_ai_suggestion(workorder_id):
             if not w:
                 return jsonify({"error": "工单不存在"}), 404
             # 调用知识库搜索与LLM生成
-            query = f"{w.title} {w.description}"
+            # 使用问题描述（title）而不是处理过程（description）作为主要查询依据
+            query = f"{w.title}"
             kb_results = get_assistant().search_knowledge(query, top_k=3)
             kb_list = kb_results.get('results', []) if isinstance(kb_results, dict) else []
             # 组装提示词
             context = "\n".join([f"Q: {k.get('question','')}\nA: {k.get('answer','')}" for k in kb_list])
             from src.core.llm_client import QwenClient
             llm = QwenClient()
-            prompt = f"请基于以下工单描述与知识库片段，给出简洁、可执行的处理建议。\n工单描述:\n{w.description}\n\n知识库片段:\n{context}\n\n请直接输出建议文本："
+            prompt = f"请基于以下工单问题描述与知识库片段，给出简洁、可执行的处理建议。\n\n问题描述:\n{w.title}\n\n处理过程（仅供参考）:\n{w.description}\n\n知识库片段:\n{context}\n\n请直接输出建议文本："
             llm_resp = llm.chat_completion(messages=[{"role":"user","content":prompt}], temperature=0.3, max_tokens=800)
             suggestion = ""
             if llm_resp and 'choices' in llm_resp:
@@ -404,6 +413,11 @@ def download_import_template_file():
     """直接返回工单导入模板文件（下载）"""
     try:
         template_path = _ensure_workorder_template_file()
-        return send_file(template_path, as_attachment=True, download_name='工单导入模板.xlsx')
+        try:
+            # Flask>=2 使用 download_name
+            return send_file(template_path, as_attachment=True, download_name='工单导入模板.xlsx', mimetype='application/vnd.openxmlformats-officedocument.spreadsheetml.sheet')
+        except TypeError:
+            # 兼容 Flask<2 的 attachment_filename
+            return send_file(template_path, as_attachment=True, attachment_filename='工单导入模板.xlsx', mimetype='application/vnd.openxmlformats-officedocument.spreadsheetml.sheet')
     except Exception as e:
         return jsonify({"error": str(e)}), 500

src/web/static/js/dashboard.js

@@ -924,6 +924,7 @@ class TSPDashboard {
                     </div>
                     <div>
                         <span class="badge ${success >= 80 ? 'bg-success' : success >= 50 ? 'bg-warning' : 'bg-secondary'}">${success}%</span>
+                        <button class="btn btn-sm btn-outline-primary ms-2" data-tool="${tool.name}">执行</button>
                     </div>
                 </div>
             `;
@@ -931,6 +932,39 @@ class TSPDashboard {
 
         toolsList.innerHTML = toolsHtml;
 
+        // 绑定执行事件
+        toolsList.querySelectorAll('button[data-tool]').forEach(btn => {
+            btn.addEventListener('click', async () => {
+                const tool = btn.getAttribute('data-tool');
+                // 简单参数输入（可扩展为动态表单）
+                let params = {};
+                try {
+                    const input = prompt('请输入执行参数(JSON)：', '{}');
+                    if (input) params = JSON.parse(input);
+                } catch (e) {
+                    this.showNotification('参数格式错误，应为JSON', 'warning');
+                    return;
+                }
+                try {
+                    const resp = await fetch('/api/agent/tools/execute', {
+                        method: 'POST',
+                        headers: { 'Content-Type': 'application/json' },
+                        body: JSON.stringify({ tool, parameters: params })
+                    });
+                    const res = await resp.json();
+                    if (res.success) {
+                        this.showNotification(`工具 ${tool} 执行成功`, 'success');
+                        await this.loadAgentData();
+                    } else {
+                        this.showNotification(res.error || `工具 ${tool} 执行失败`, 'error');
+                    }
+                } catch (err) {
+                    console.error('执行工具失败:', err);
+                    this.showNotification('执行工具失败: ' + err.message, 'error');
+                }
+            });
+        });
+
         // 追加自定义工具注册入口
         const addDiv = document.createElement('div');
         addDiv.className = 'mt-3';
@@ -1508,7 +1542,7 @@ class TSPDashboard {
                 <div class="d-flex justify-content-between align-items-start">
                     <div class="flex-grow-1">
                         <h6 class="mb-1">${workorder.title}</h6>
-                        <p class="text-muted mb-2">${workorder.description}</p>
+                        <p class="text-muted mb-2">${workorder.description ? workorder.description.substring(0, 100) + (workorder.description.length > 100 ? '...' : '') : '无处理过程'}</p>
                         <div class="d-flex gap-3">
                             <span class="badge bg-${this.getPriorityColor(workorder.priority)}">${this.getPriorityText(workorder.priority)}</span>
                             <span class="badge bg-${this.getStatusColor(workorder.status)}">${this.getStatusText(workorder.status)}</span>
@@ -1656,8 +1690,14 @@ class TSPDashboard {
                                 <div class="col-md-6">
                                     <h6>问题描述</h6>
                                     <div class="border p-3 rounded">
-                                        ${workorder.description}
+                                        ${workorder.title || '无问题描述'}
                                     </div>
+                                    ${workorder.description ? `
+                                        <h6 class="mt-3">处理过程</h6>
+                                        <div class="border p-3 rounded bg-light">
+                                            ${workorder.description}
+                                        </div>
+                                    ` : ''}
                                     ${workorder.resolution ? `
                                         <h6 class="mt-3">解决方案</h6>
                                         <div class="border p-3 rounded bg-light">
@@ -1857,7 +1897,7 @@ class TSPDashboard {
                                 </div>
                                 
                                 <div class="mb-3">
-                                    <label for="editDescription" class="form-label">描述 *</label>
+                                    <label for="editDescription" class="form-label">处理过程 *</label>
                                     <textarea class="form-control" id="editDescription" rows="4" required>${workorder.description}</textarea>
                                 </div>
                                 
@@ -2154,6 +2194,10 @@ class TSPDashboard {
     }
 
     async refreshConversationHistory() {
+        // 先尝试触发一次合并迁移（幂等，重复调用也安全）
+        try {
+            await fetch('/api/conversations/migrate-merge', { method: 'POST' });
+        } catch (e) { /* 忽略迁移失败 */ }
         await this.loadConversationHistory();
         this.showNotification('对话历史已刷新', 'success');
     }
@@ -2206,6 +2250,7 @@ class TSPDashboard {
             const data = await response.json();
             
             if (data.success) {
+                data.user_id = data.user_id || '匿名';
                 this.showConversationModal(data);
             } else {
                 throw new Error(data.error || '获取对话详情失败');
@@ -2760,8 +2805,11 @@ class TSPDashboard {
             const data = await response.json();
             
             if (data.success) {
-                this.showNotification('CPU优化完成', 'success');
+                this.showNotification(data.message || 'CPU优化完成', 'success');
                 this.updateOptimizationProgress('cpu-optimization', data.progress || 100);
+                // 刷新状态并回落进度条
+                await this.loadSystemOptimizer();
+                setTimeout(() => this.updateOptimizationProgress('cpu-optimization', 0), 1500);
             } else {
                 throw new Error(data.error || 'CPU优化失败');
             }
@@ -2777,8 +2825,10 @@ class TSPDashboard {
             const data = await response.json();
             
             if (data.success) {
-                this.showNotification('内存优化完成', 'success');
+                this.showNotification(data.message || '内存优化完成', 'success');
                 this.updateOptimizationProgress('memory-optimization', data.progress || 100);
+                await this.loadSystemOptimizer();
+                setTimeout(() => this.updateOptimizationProgress('memory-optimization', 0), 1500);
             } else {
                 throw new Error(data.error || '内存优化失败');
             }
@@ -2794,8 +2844,10 @@ class TSPDashboard {
             const data = await response.json();
             
             if (data.success) {
-                this.showNotification('磁盘优化完成', 'success');
+                this.showNotification(data.message || '磁盘优化完成', 'success');
                 this.updateOptimizationProgress('disk-optimization', data.progress || 100);
+                await this.loadSystemOptimizer();
+                setTimeout(() => this.updateOptimizationProgress('disk-optimization', 0), 1500);
             } else {
                 throw new Error(data.error || '磁盘优化失败');
             }
@@ -2916,6 +2968,40 @@ class TSPDashboard {
         this.showNotification('系统状态已刷新', 'success');
     }
 
+    async clearCache() {
+        try {
+            const response = await fetch('/api/system-optimizer/clear-cache', { method: 'POST' });
+            const data = await response.json();
+            if (data.success) {
+                this.showNotification(data.message || '缓存已清理', 'success');
+                await this.loadSystemOptimizer();
+            } else {
+                throw new Error(data.error || '清理缓存失败');
+            }
+        } catch (error) {
+            console.error('清理缓存失败:', error);
+            this.showNotification('清理缓存失败: ' + error.message, 'error');
+        }
+    }
+
+    async optimizeAll() {
+        try {
+            const response = await fetch('/api/system-optimizer/optimize-all', { method: 'POST' });
+            const data = await response.json();
+            if (data.success) {
+                this.showNotification(data.message || '一键优化完成', 'success');
+                await this.loadSystemOptimizer();
+                ['cpu-optimization','memory-optimization','disk-optimization'].forEach(id => this.updateOptimizationProgress(id, 100));
+                setTimeout(() => ['cpu-optimization','memory-optimization','disk-optimization'].forEach(id => this.updateOptimizationProgress(id, 0)), 1500);
+            } else {
+                throw new Error(data.error || '一键优化失败');
+            }
+        } catch (error) {
+            console.error('一键优化失败:', error);
+            this.showNotification('一键优化失败: ' + error.message, 'error');
+        }
+    }
+
     async loadSecuritySettings() {
         try {
             const response = await fetch('/api/system-optimizer/security-settings');

src/web/templates/dashboard.html

@@ -450,25 +450,25 @@
                 <!-- 仪表板标签页 -->
                 <div id="dashboard-tab" class="tab-content">
                     <div class="row mb-4">
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card success">
                                 <div class="stat-number" id="total-sessions">0</div>
                                 <div class="stat-label">活跃会话</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card warning">
                                 <div class="stat-number" id="total-alerts">0</div>
                                 <div class="stat-label">活跃预警</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card danger">
                                 <div class="stat-number" id="total-workorders">0</div>
                                 <div class="stat-label">待处理工单</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card info">
                                 <div class="stat-number" id="knowledge-count">0</div>
                                 <div class="stat-label">知识条目</div>
@@ -1380,25 +1380,25 @@
                 <!-- 系统优化标签页 -->
                 <div id="system-optimizer-tab" class="tab-content" style="display: none;">
                     <div class="row mb-4">
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card success">
                                 <div class="stat-number" id="cpu-usage">0%</div>
                                 <div class="stat-label">CPU使用率</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card warning">
                                 <div class="stat-number" id="memory-usage-percent">0%</div>
                                 <div class="stat-label">内存使用率</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card danger">
                                 <div class="stat-number" id="disk-usage">0%</div>
                                 <div class="stat-label">磁盘使用率</div>
                             </div>
                         </div>
-                        <div class="col-md-3">
+                        <div class="col-6 col-md-3">
                             <div class="stat-card info">
                                 <div class="stat-number" id="network-latency">0ms</div>
                                 <div class="stat-label">网络延迟</div>
@@ -1440,6 +1440,14 @@
                                             <i class="fas fa-hdd me-1"></i>优化磁盘
                                         </button>
                                     </div>
+                                    <div class="mt-3 d-flex gap-2">
+                                        <button class="btn btn-success btn-sm" onclick="dashboard.optimizeAll()">
+                                            <i class="fas fa-magic me-1"></i>一键优化
+                                        </button>
+                                        <button class="btn btn-outline-secondary btn-sm" onclick="dashboard.clearCache()">
+                                            <i class="fas fa-broom me-1"></i>清理缓存
+                                        </button>
+                                    </div>
                                 </div>
                             </div>
                         </div>

src/web/templates/feishu_sync.html

@@ -0,0 +1,662 @@
+<!DOCTYPE html>
+<html lang="zh-CN">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>飞书同步管理 - TSP助手</title>
+    <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.1.3/dist/css/bootstrap.min.css" rel="stylesheet">
+    <link href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.0.0/css/all.min.css" rel="stylesheet">
+    <link href="/static/css/style.css" rel="stylesheet">
+</head>
+<body>
+    <div class="container-fluid">
+        <div class="row">
+            <!-- 侧边栏 -->
+            <nav class="col-md-3 col-lg-2 d-md-block bg-light sidebar">
+                <div class="position-sticky pt-3">
+                    <ul class="nav flex-column">
+                        <li class="nav-item">
+                            <a class="nav-link" href="/">
+                                <i class="fas fa-tachometer-alt me-2"></i>仪表板
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/alerts">
+                                <i class="fas fa-exclamation-triangle me-2"></i>预警管理
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/workorders">
+                                <i class="fas fa-tasks me-2"></i>工单管理
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/conversations">
+                                <i class="fas fa-comments me-2"></i>对话历史
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/knowledge">
+                                <i class="fas fa-book me-2"></i>知识库
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link active" href="/feishu-sync">
+                                <i class="fas fa-sync me-2"></i>飞书同步
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/monitoring">
+                                <i class="fas fa-chart-line me-2"></i>系统监控
+                            </a>
+                        </li>
+                        <li class="nav-item">
+                            <a class="nav-link" href="/settings">
+                                <i class="fas fa-cog me-2"></i>系统设置
+                            </a>
+                        </li>
+                    </ul>
+                </div>
+            </nav>
+
+            <!-- 主内容区 -->
+            <main class="col-md-9 ms-sm-auto col-lg-10 px-md-4">
+                <div class="d-flex justify-content-between flex-wrap flex-md-nowrap align-items-center pt-3 pb-2 mb-3 border-bottom">
+                    <h1 class="h2">
+                        <i class="fas fa-sync me-2"></i>飞书同步管理
+                    </h1>
+                </div>
+
+                <!-- 配置区域 -->
+                <div class="row mb-4">
+                    <div class="col-12">
+                        <div class="card">
+                            <div class="card-header">
+                                <h5 class="card-title mb-0">
+                                    <i class="fas fa-cog me-2"></i>飞书配置
+                                </h5>
+                            </div>
+                            <div class="card-body">
+                                <form id="feishuConfigForm">
+                                    <div class="row">
+                                        <div class="col-md-6">
+                                            <div class="mb-3">
+                                                <label for="appId" class="form-label">应用ID</label>
+                                                <input type="text" class="form-control" id="appId" placeholder="cli_xxxxxxxxxx">
+                                            </div>
+                                        </div>
+                                        <div class="col-md-6">
+                                            <div class="mb-3">
+                                                <label for="appSecret" class="form-label">应用密钥</label>
+                                                <input type="password" class="form-control" id="appSecret" placeholder="输入应用密钥">
+                                            </div>
+                                        </div>
+                                    </div>
+                                    <div class="row">
+                                        <div class="col-md-6">
+                                            <div class="mb-3">
+                                                <label for="appToken" class="form-label">应用Token</label>
+                                                <input type="text" class="form-control" id="appToken" placeholder="XXnEbiCmEaMblSs6FDJcFCqsnIg">
+                                            </div>
+                                        </div>
+                                        <div class="col-md-6">
+                                            <div class="mb-3">
+                                                <label for="tableId" class="form-label">表格ID</label>
+                                                <input type="text" class="form-control" id="tableId" placeholder="tblnl3vJPpgMTSiP">
+                                            </div>
+                                        </div>
+                                    </div>
+                                    <div class="d-flex gap-2 flex-wrap">
+                                        <button type="button" class="btn btn-primary" onclick="feishuSync.saveConfig()">
+                                            <i class="fas fa-save me-1"></i>保存配置
+                                        </button>
+                                        <button type="button" class="btn btn-outline-secondary" onclick="feishuSync.testConnection()">
+                                            <i class="fas fa-plug me-1"></i>测试连接
+                                        </button>
+                                        <button type="button" class="btn btn-outline-info" onclick="feishuSync.exportConfig()">
+                                            <i class="fas fa-download me-1"></i>导出配置
+                                        </button>
+                                        <button type="button" class="btn btn-outline-warning" onclick="feishuSync.showImportModal()">
+                                            <i class="fas fa-upload me-1"></i>导入配置
+                                        </button>
+                                        <button type="button" class="btn btn-outline-danger" onclick="feishuSync.resetConfig()">
+                                            <i class="fas fa-undo me-1"></i>重置配置
+                                        </button>
+                                    </div>
+                                </form>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+
+                <!-- 同步状态 -->
+                <div class="row mb-4">
+                    <div class="col-md-4">
+                        <div class="card text-center">
+                            <div class="card-body">
+                                <h5 class="card-title text-primary" id="totalLocalWorkorders">0</h5>
+                                <p class="card-text">本地工单总数</p>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="col-md-4">
+                        <div class="card text-center">
+                            <div class="card-body">
+                                <h5 class="card-title text-success" id="syncedWorkorders">0</h5>
+                                <p class="card-text">已同步工单</p>
+                            </div>
+                        </div>
+                    </div>
+                    <div class="col-md-4">
+                        <div class="card text-center">
+                            <div class="card-body">
+                                <h5 class="card-title text-warning" id="unsyncedWorkorders">0</h5>
+                                <p class="card-text">未同步工单</p>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+
+                <!-- 同步操作 -->
+                <div class="row mb-4">
+                    <div class="col-12">
+                        <div class="card">
+                            <div class="card-header">
+                                <h5 class="card-title mb-0">
+                                    <i class="fas fa-sync-alt me-2"></i>同步操作
+                                </h5>
+                            </div>
+                            <div class="card-body">
+                                <div class="d-flex gap-2 mb-3">
+                                    <button class="btn btn-success" onclick="feishuSync.syncFromFeishu()">
+                                        <i class="fas fa-download me-1"></i>从飞书同步
+                                    </button>
+                                    <button class="btn btn-primary" onclick="feishuSync.syncWithAI()">
+                                        <i class="fas fa-robot me-1"></i>同步+AI建议
+                                    </button>
+                                    <button class="btn btn-info" onclick="feishuSync.previewFeishuData()">
+                                        <i class="fas fa-eye me-1"></i>预览飞书数据
+                                    </button>
+                                    <button class="btn btn-secondary" onclick="feishuSync.refreshStatus()">
+                                        <i class="fas fa-refresh me-1"></i>刷新状态
+                                    </button>
+                                </div>
+                                
+                                <div class="mb-3">
+                                    <label for="syncLimit" class="form-label">同步数量限制:</label>
+                                    <select class="form-select" id="syncLimit" style="width: auto; display: inline-block;">
+                                        <option value="10">前10条</option>
+                                        <option value="20">前20条</option>
+                                        <option value="50">前50条</option>
+                                        <option value="100">前100条</option>
+                                    </select>
+                                </div>
+                                
+                                <!-- 同步进度 -->
+                                <div class="progress mb-3" id="syncProgress" style="display: none;">
+                                    <div class="progress-bar progress-bar-striped progress-bar-animated" 
+                                         role="progressbar" style="width: 0%"></div>
+                                </div>
+                                
+                                <!-- 同步日志 -->
+                                <div class="mt-3">
+                                    <h6>同步日志</h6>
+                                    <div id="syncLog" class="bg-light p-3 rounded" style="max-height: 300px; overflow-y: auto;">
+                                        <div class="text-muted">暂无同步记录</div>
+                                    </div>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+
+                <!-- 预览数据 -->
+                <div class="row" id="previewSection" style="display: none;">
+                    <div class="col-12">
+                        <div class="card">
+                            <div class="card-header">
+                                <h5 class="card-title mb-0">
+                                    <i class="fas fa-table me-2"></i>飞书数据预览
+                                </h5>
+                            </div>
+                            <div class="card-body">
+                                <div class="table-responsive">
+                                    <table class="table table-striped" id="previewTable">
+                                        <thead>
+                                            <tr>
+                                                <th>记录ID</th>
+                                                <th>TR编号</th>
+                                                <th>TR描述</th>
+                                                <th>问题类型</th>
+                                                <th>来源</th>
+                                                <th>优先级/状态</th>
+                                                <th>操作</th>
+                                            </tr>
+                                        </thead>
+                                        <tbody>
+                                        </tbody>
+                                    </table>
+                                </div>
+                            </div>
+                        </div>
+                    </div>
+                </div>
+            </main>
+        </div>
+    </div>
+
+    <!-- 导入配置模态框 -->
+    <div class="modal fade" id="importConfigModal" tabindex="-1" aria-labelledby="importConfigModalLabel" aria-hidden="true">
+        <div class="modal-dialog">
+            <div class="modal-content">
+                <div class="modal-header">
+                    <h5 class="modal-title" id="importConfigModalLabel">导入配置</h5>
+                    <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
+                </div>
+                <div class="modal-body">
+                    <div class="mb-3">
+                        <label for="configJson" class="form-label">配置JSON数据:</label>
+                        <textarea class="form-control" id="configJson" rows="10" placeholder="粘贴导出的配置JSON数据..."></textarea>
+                    </div>
+                    <div class="alert alert-warning">
+                        <i class="fas fa-exclamation-triangle me-2"></i>
+                        导入配置将覆盖当前所有配置，请谨慎操作！
+                    </div>
+                </div>
+                <div class="modal-footer">
+                    <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">取消</button>
+                    <button type="button" class="btn btn-primary" onclick="feishuSync.importConfig()">导入</button>
+                </div>
+            </div>
+        </div>
+    </div>
+
+    <!-- 通知容器 -->
+    <div id="notificationContainer" class="position-fixed top-0 end-0 p-3" style="z-index: 1050;"></div>
+
+    <script src="https://cdn.jsdelivr.net/npm/bootstrap@5.1.3/dist/js/bootstrap.bundle.min.js"></script>
+    <script>
+        class FeishuSyncManager {
+            constructor() {
+                this.loadConfig();
+                this.refreshStatus();
+            }
+
+            async loadConfig() {
+                try {
+                    const response = await fetch('/api/feishu-sync/config');
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        const config = data.config;
+                        document.getElementById('appId').value = config.feishu.app_id || '';
+                        document.getElementById('appSecret').value = '';
+                        document.getElementById('appToken').value = config.feishu.app_token || '';
+                        document.getElementById('tableId').value = config.feishu.table_id || '';
+                        
+                        // 显示配置状态
+                        const statusBadge = config.feishu.status === 'active' ? 
+                            '<span class="badge bg-success">已配置</span>' : 
+                            '<span class="badge bg-warning">未配置</span>';
+                        
+                        // 可以在这里添加状态显示
+                    }
+                } catch (error) {
+                    console.error('加载配置失败:', error);
+                }
+            }
+
+            async saveConfig() {
+                const config = {
+                    app_id: document.getElementById('appId').value,
+                    app_secret: document.getElementById('appSecret').value,
+                    app_token: document.getElementById('appToken').value,
+                    table_id: document.getElementById('tableId').value
+                };
+
+                if (!config.app_id || !config.app_secret || !config.app_token || !config.table_id) {
+                    this.showNotification('请填写完整的配置信息', 'error');
+                    return;
+                }
+
+                try {
+                    const response = await fetch('/api/feishu-sync/config', {
+                        method: 'POST',
+                        headers: {
+                            'Content-Type': 'application/json'
+                        },
+                        body: JSON.stringify(config)
+                    });
+
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.showNotification('配置保存成功', 'success');
+                    } else {
+                        this.showNotification('配置保存失败: ' + data.error, 'error');
+                    }
+                } catch (error) {
+                    this.showNotification('配置保存失败: ' + error.message, 'error');
+                }
+            }
+
+            async testConnection() {
+                try {
+                    this.showNotification('正在测试连接...', 'info');
+                    
+                    const response = await fetch('/api/feishu-sync/test-connection');
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.showNotification('飞书连接正常', 'success');
+                    } else {
+                        this.showNotification('连接失败: ' + data.error, 'error');
+                    }
+                } catch (error) {
+                    this.showNotification('连接测试失败: ' + error.message, 'error');
+                }
+            }
+
+            async syncFromFeishu() {
+                try {
+                    const limit = document.getElementById('syncLimit').value;
+                    this.showNotification('开始从飞书同步数据...', 'info');
+                    this.showProgress(true);
+                    
+                    const response = await fetch('/api/feishu-sync/sync-from-feishu', {
+                        method: 'POST',
+                        headers: {
+                            'Content-Type': 'application/json'
+                        },
+                        body: JSON.stringify({
+                            generate_ai_suggestions: false,
+                            limit: parseInt(limit)
+                        })
+                    });
+
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.showNotification(data.message, 'success');
+                        this.addSyncLog(data.message);
+                        this.refreshStatus();
+                    } else {
+                        this.showNotification('同步失败: ' + data.error, 'error');
+                        this.addSyncLog('同步失败: ' + data.error);
+                    }
+                } catch (error) {
+                    this.showNotification('同步失败: ' + error.message, 'error');
+                    this.addSyncLog('同步失败: ' + error.message);
+                } finally {
+                    this.showProgress(false);
+                }
+            }
+
+            async syncWithAI() {
+                try {
+                    const limit = document.getElementById('syncLimit').value;
+                    this.showNotification('开始同步数据并生成AI建议...', 'info');
+                    this.showProgress(true);
+                    
+                    const response = await fetch('/api/feishu-sync/sync-from-feishu', {
+                        method: 'POST',
+                        headers: {
+                            'Content-Type': 'application/json'
+                        },
+                        body: JSON.stringify({
+                            generate_ai_suggestions: true,
+                            limit: parseInt(limit)
+                        })
+                    });
+
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.showNotification(data.message, 'success');
+                        this.addSyncLog(data.message);
+                        this.refreshStatus();
+                    } else {
+                        this.showNotification('同步失败: ' + data.error, 'error');
+                        this.addSyncLog('同步失败: ' + data.error);
+                    }
+                } catch (error) {
+                    this.showNotification('同步失败: ' + error.message, 'error');
+                    this.addSyncLog('同步失败: ' + error.message);
+                } finally {
+                    this.showProgress(false);
+                }
+            }
+
+            async previewFeishuData() {
+                try {
+                    this.showNotification('正在获取飞书数据预览...', 'info');
+                    
+                    const response = await fetch('/api/feishu-sync/preview-feishu-data');
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.displayPreviewData(data.preview_data);
+                        this.showNotification(`获取到 ${data.total_count} 条预览数据`, 'success');
+                    } else {
+                        this.showNotification('获取预览数据失败: ' + data.error, 'error');
+                    }
+                } catch (error) {
+                    this.showNotification('获取预览数据失败: ' + error.message, 'error');
+                }
+            }
+
+            displayPreviewData(data) {
+                const tbody = document.querySelector('#previewTable tbody');
+                tbody.innerHTML = '';
+
+                data.forEach(item => {
+                    const row = document.createElement('tr');
+                    row.innerHTML = `
+                        <td>${item.record_id}</td>
+                        <td>${item.fields['TR Number'] || '-'}</td>
+                        <td>${item.fields['TR Description'] || '-'}</td>
+                        <td>${item.fields['Type of problem'] || '-'}</td>
+                        <td>${item.fields['Source'] || '-'}</td>
+                        <td>${item.fields['TR (Priority/Status)'] || '-'}</td>
+                        <td>
+                            <button class="btn btn-sm btn-primary" onclick="feishuSync.createWorkorder('${item.record_id}')">
+                                <i class="fas fa-plus"></i> 创建工单
+                            </button>
+                        </td>
+                    `;
+                    tbody.appendChild(row);
+                });
+
+                document.getElementById('previewSection').style.display = 'block';
+            }
+
+            async refreshStatus() {
+                try {
+                    const response = await fetch('/api/feishu-sync/status');
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        const status = data.status;
+                        document.getElementById('totalLocalWorkorders').textContent = status.total_local_workorders || 0;
+                        document.getElementById('syncedWorkorders').textContent = status.synced_workorders || 0;
+                        document.getElementById('unsyncedWorkorders').textContent = status.unsynced_workorders || 0;
+                    }
+                } catch (error) {
+                    console.error('刷新状态失败:', error);
+                }
+            }
+
+            showProgress(show) {
+                const progress = document.getElementById('syncProgress');
+                if (show) {
+                    progress.style.display = 'block';
+                    const bar = progress.querySelector('.progress-bar');
+                    bar.style.width = '100%';
+                } else {
+                    setTimeout(() => {
+                        progress.style.display = 'none';
+                        const bar = progress.querySelector('.progress-bar');
+                        bar.style.width = '0%';
+                    }, 1000);
+                }
+            }
+
+            addSyncLog(message) {
+                const log = document.getElementById('syncLog');
+                const timestamp = new Date().toLocaleString();
+                const logEntry = document.createElement('div');
+                logEntry.innerHTML = `<small class="text-muted">[${timestamp}]</small> ${message}`;
+                
+                if (log.querySelector('.text-muted')) {
+                    log.innerHTML = '';
+                }
+                
+                log.appendChild(logEntry);
+                log.scrollTop = log.scrollHeight;
+            }
+
+            async exportConfig() {
+                try {
+                    const response = await fetch('/api/feishu-sync/config/export');
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        // 创建下载链接
+                        const blob = new Blob([data.config], { type: 'application/json' });
+                        const url = URL.createObjectURL(blob);
+                        const a = document.createElement('a');
+                        a.href = url;
+                        a.download = `feishu_config_${new Date().toISOString().split('T')[0]}.json`;
+                        document.body.appendChild(a);
+                        a.click();
+                        document.body.removeChild(a);
+                        URL.revokeObjectURL(url);
+                        
+                        this.showNotification('配置导出成功', 'success');
+                    } else {
+                        this.showNotification('配置导出失败: ' + data.error, 'error');
+                    }
+                } catch (error) {
+                    this.showNotification('配置导出失败: ' + error.message, 'error');
+                }
+            }
+
+            showImportModal() {
+                const modal = new bootstrap.Modal(document.getElementById('importConfigModal'));
+                modal.show();
+            }
+
+            async importConfig() {
+                try {
+                    const configJson = document.getElementById('configJson').value.trim();
+                    
+                    if (!configJson) {
+                        this.showNotification('请输入配置JSON数据', 'warning');
+                        return;
+                    }
+                    
+                    const response = await fetch('/api/feishu-sync/config/import', {
+                        method: 'POST',
+                        headers: {
+                            'Content-Type': 'application/json'
+                        },
+                        body: JSON.stringify({ config: configJson })
+                    });
+                    
+                    const data = await response.json();
+                    
+                    if (data.success) {
+                        this.showNotification('配置导入成功', 'success');
+                        this.loadConfig();
+                        this.refreshStatus();
+                        
+                        // 关闭模态框
+                        const modal = bootstrap.Modal.getInstance(document.getElementById('importConfigModal'));
+                        modal.hide();
+                        document.getElementById('configJson').value = '';
+                    } else {
+                        this.showNotification('配置导入失败: ' + data.error, 'error');
+                    }
+                } catch (error) {
+                    this.showNotification('配置导入失败: ' + error.message, 'error');
+                }
+            }
+
+            async resetConfig() {
+                if (confirm('确定要重置所有配置吗？此操作不可撤销！')) {
+                    try {
+                        const response = await fetch('/api/feishu-sync/config/reset', {
+                            method: 'POST'
+                        });
+                        
+                        const data = await response.json();
+                        
+                        if (data.success) {
+                            this.showNotification('配置重置成功', 'success');
+                            this.loadConfig();
+                            this.refreshStatus();
+                        } else {
+                            this.showNotification('配置重置失败: ' + data.error, 'error');
+                        }
+                    } catch (error) {
+                        this.showNotification('配置重置失败: ' + error.message, 'error');
+                    }
+                }
+            }
+
+            async createWorkorder(recordId) {
+                if (confirm(`确定要从飞书记录 ${recordId} 创建工单吗？`)) {
+                    try {
+                        this.showNotification('正在创建工单...', 'info');
+                        
+                        const response = await fetch('/api/feishu-sync/create-workorder', {
+                            method: 'POST',
+                            headers: {
+                                'Content-Type': 'application/json'
+                            },
+                            body: JSON.stringify({
+                                record_id: recordId
+                            })
+                        });
+                        
+                        const data = await response.json();
+                        
+                        if (data.success) {
+                            this.showNotification(data.message, 'success');
+                            // 刷新工单列表（如果用户在工单页面）
+                            if (typeof window.refreshWorkOrders === 'function') {
+                                window.refreshWorkOrders();
+                            }
+                        } else {
+                            this.showNotification('创建工单失败: ' + data.message, 'error');
+                        }
+                    } catch (error) {
+                        this.showNotification('创建工单失败: ' + error.message, 'error');
+                    }
+                }
+            }
+
+            showNotification(message, type = 'info') {
+                const container = document.getElementById('notificationContainer');
+                const alert = document.createElement('div');
+                alert.className = `alert alert-${type === 'error' ? 'danger' : type} alert-dismissible fade show`;
+                alert.innerHTML = `
+                    ${message}
+                    <button type="button" class="btn-close" data-bs-dismiss="alert"></button>
+                `;
+                
+                container.appendChild(alert);
+                
+                setTimeout(() => {
+                    if (alert.parentNode) {
+                        alert.parentNode.removeChild(alert);
+                    }
+                }, 5000);
+            }
+        }
+
+        // 初始化
+        const feishuSync = new FeishuSyncManager();
+    </script>
+</body>
+</html>

start_dashboard.py

@@ -1,4 +1,3 @@
-
 # -*- coding: utf-8 -*-
 """
 启动TSP智能助手综合管理平台
@@ -59,19 +58,6 @@ def main():
         # 导入并启动Flask应用
         from src.web.app import app
         
-        print("系统功能:")
-        print("  ✓ 智能对话系统")
-        print("  ✓ 对话历史管理")
-        print("  ✓ Token消耗监控")
-        print("  ✓ AI调用成功率监控")
-        print("  ✓ Agent管理")
-        print("  ✓ 预警管理")
-        print("  ✓ 知识库管理")
-        print("  ✓ 工单管理")
-        print("  ✓ 数据分析")
-        print("  ✓ 系统设置")
-        print("  ✓ Redis缓存支持")
-        print("  ✓ 性能优化")
         print()
         print("访问地址:")
         print("  主页: http://localhost:5000")