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2025-11-05 10:16:34 +08:00
parent a4261ef06f
commit c9d5c80f42
43 changed files with 4435 additions and 7439 deletions
--- a/init.sql
+++ b/init.sql
@@ -23,49 +23,83 @@ CREATE TABLE IF NOT EXISTS work_orders (
    id INT AUTO_INCREMENT PRIMARY KEY,
    order_id VARCHAR(50) UNIQUE NOT NULL,
    title VARCHAR(200) NOT NULL,
-    description TEXT,
-    category VARCHAR(50),
-    priority ENUM('low', 'medium', 'high', 'urgent') DEFAULT 'medium',
-    status ENUM('open', 'in_progress', 'resolved', 'closed') DEFAULT 'open',
-    user_id INT,
-    assigned_to INT,
+    description TEXT NOT NULL,
+    category VARCHAR(100) NOT NULL,
+    priority VARCHAR(20) NOT NULL DEFAULT 'medium',
+    status VARCHAR(20) NOT NULL DEFAULT 'pending',
    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    resolved_at TIMESTAMP NULL,
-    FOREIGN KEY (user_id) REFERENCES users(id),
-    FOREIGN KEY (assigned_to) REFERENCES users(id)
+    resolution TEXT,
+    satisfaction_score FLOAT,
+
+    -- 飞书集成字段
+    feishu_record_id VARCHAR(100) UNIQUE,
+    assignee VARCHAR(100),
+    solution TEXT,
+    ai_suggestion TEXT,
+
+    -- 扩展飞书字段
+    source VARCHAR(50),
+    module VARCHAR(100),
+    created_by VARCHAR(100),
+    wilfulness VARCHAR(100),
+    date_of_close TIMESTAMP NULL,
+    vehicle_type VARCHAR(100),
+    vin_sim VARCHAR(50),
+    app_remote_control_version VARCHAR(100),
+    hmi_sw VARCHAR(100),
+    parent_record VARCHAR(100),
+    has_updated_same_day VARCHAR(50),
+    operating_time VARCHAR(100),
+
+    -- 工单分发和权限管理字段
+    assigned_module VARCHAR(50),
+    module_owner VARCHAR(100),
+    dispatcher VARCHAR(100),
+    dispatch_time TIMESTAMP NULL,
+    region VARCHAR(50),
+
+    INDEX idx_order_id (order_id),
+    INDEX idx_status (status),
+    INDEX idx_priority (priority),
+    INDEX idx_created_at (created_at),
+    INDEX idx_assigned_module (assigned_module),
+    INDEX idx_region (region),
+    INDEX idx_feishu_record_id (feishu_record_id)
 );

 -- 创建预警表
 CREATE TABLE IF NOT EXISTS alerts (
    id INT AUTO_INCREMENT PRIMARY KEY,
    rule_name VARCHAR(100) NOT NULL,
+    alert_type VARCHAR(50) NOT NULL,
+    level VARCHAR(20) NOT NULL DEFAULT 'info',
+    severity VARCHAR(20) NOT NULL DEFAULT 'medium',
    message TEXT NOT NULL,
-    level ENUM('info', 'warning', 'error', 'critical') DEFAULT 'info',
-    status ENUM('active', 'resolved', 'suppressed') DEFAULT 'active',
-    source VARCHAR(100),
-    metadata JSON,
+    data TEXT,
+    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    resolved_at TIMESTAMP NULL,
    INDEX idx_level (level),
-    INDEX idx_status (status),
+    INDEX idx_alert_type (alert_type),
+    INDEX idx_severity (severity),
+    INDEX idx_is_active (is_active),
    INDEX idx_created_at (created_at)
 );

 -- 创建对话表
 CREATE TABLE IF NOT EXISTS conversations (
    id INT AUTO_INCREMENT PRIMARY KEY,
-    session_id VARCHAR(100) NOT NULL,
-    user_id INT,
    work_order_id INT,
    user_message TEXT NOT NULL,
    assistant_response TEXT NOT NULL,
-    confidence_score DECIMAL(3,2) DEFAULT 0.50,
-    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
-    FOREIGN KEY (user_id) REFERENCES users(id),
-    FOREIGN KEY (work_order_id) REFERENCES work_orders(id),
-    INDEX idx_session_id (session_id),
-    INDEX idx_created_at (created_at)
+    timestamp TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    confidence_score FLOAT,
+    knowledge_used TEXT,
+    response_time FLOAT,
+    FOREIGN KEY (work_order_id) REFERENCES work_orders(id) ON DELETE CASCADE,
+    INDEX idx_work_order_id (work_order_id),
+    INDEX idx_timestamp (timestamp)
 );

 -- 创建知识库表
@@ -73,13 +107,16 @@ CREATE TABLE IF NOT EXISTS knowledge_entries (
    id INT AUTO_INCREMENT PRIMARY KEY,
    question TEXT NOT NULL,
    answer TEXT NOT NULL,
-    category VARCHAR(50),
-    confidence_score DECIMAL(3,2) DEFAULT 0.50,
+    category VARCHAR(100) NOT NULL,
+    confidence_score FLOAT DEFAULT 0.0,
    usage_count INT DEFAULT 0,
-    is_verified BOOLEAN DEFAULT FALSE,
-    is_active BOOLEAN DEFAULT TRUE,
    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+    is_active BOOLEAN DEFAULT TRUE,
+    is_verified BOOLEAN DEFAULT FALSE,
+    verified_by VARCHAR(100),
+    verified_at TIMESTAMP NULL,
+    vector_embedding TEXT,
    INDEX idx_category (category),
    INDEX idx_is_active (is_active),
    INDEX idx_is_verified (is_verified)
@@ -91,9 +128,35 @@ CREATE TABLE IF NOT EXISTS work_order_suggestions (
    work_order_id INT NOT NULL,
    ai_suggestion TEXT,
    human_resolution TEXT,
+    ai_similarity FLOAT,
+    approved BOOLEAN DEFAULT FALSE,
+    use_human_resolution BOOLEAN DEFAULT FALSE,
    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
    updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
-    FOREIGN KEY (work_order_id) REFERENCES work_orders(id) ON DELETE CASCADE
+    FOREIGN KEY (work_order_id) REFERENCES work_orders(id) ON DELETE CASCADE,
+    INDEX idx_work_order_id (work_order_id),
+    INDEX idx_approved (approved)
+);
+
+-- 创建工单处理过程记录表
+CREATE TABLE IF NOT EXISTS work_order_process_history (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    work_order_id INT NOT NULL,
+    processor_name VARCHAR(100) NOT NULL,
+    processor_role VARCHAR(50),
+    processor_region VARCHAR(50),
+    process_content TEXT NOT NULL,
+    action_type VARCHAR(50) NOT NULL,
+    previous_status VARCHAR(50),
+    new_status VARCHAR(50),
+    assigned_module VARCHAR(50),
+    process_time TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    FOREIGN KEY (work_order_id) REFERENCES work_orders(id) ON DELETE CASCADE,
+    INDEX idx_work_order_id (work_order_id),
+    INDEX idx_process_time (process_time),
+    INDEX idx_action_type (action_type),
+    INDEX idx_processor_name (processor_name)
 );

 -- 创建系统配置表
@@ -107,21 +170,42 @@ CREATE TABLE IF NOT EXISTS system_settings (
 );

 -- 插入默认管理员用户
-INSERT IGNORE INTO users (username, email, password_hash, role) VALUES 
+INSERT IGNORE INTO users (username, email, password_hash, role) VALUES
 ('admin', 'admin@tsp.com', '$2b$12$LQv3c1yqBWVHxkd0LHAkCOYz6TtxMQJqhN8/LewdBPj4J/8K8K8K8', 'admin');

 -- 插入默认系统配置
-INSERT IGNORE INTO system_settings (key_name, value, description) VALUES 
+INSERT IGNORE INTO system_settings (key_name, value, description) VALUES
 ('system_name', 'TSP智能助手', '系统名称'),
 ('version', '2.0.0', '系统版本'),
 ('maintenance_mode', 'false', '维护模式'),
 ('max_concurrent_users', '100', '最大并发用户数'),
 ('session_timeout', '3600', '会话超时时间（秒）');

-- 创建索引优化查询性能
-CREATE INDEX idx_work_orders_status ON work_orders(status);
-CREATE INDEX idx_work_orders_priority ON work_orders(priority);
-CREATE INDEX idx_work_orders_created_at ON work_orders(created_at);
-CREATE INDEX idx_alerts_level_status ON alerts(level, status);
-CREATE INDEX idx_conversations_user_id ON conversations(user_id);
-CREATE INDEX idx_knowledge_entries_category_active ON knowledge_entries(category, is_active);
+-- 创建分析统计表
+CREATE TABLE IF NOT EXISTS analytics (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    date TIMESTAMP NOT NULL,
+    total_orders INT DEFAULT 0,
+    resolved_orders INT DEFAULT 0,
+    avg_resolution_time FLOAT DEFAULT 0.0,
+    satisfaction_avg FLOAT DEFAULT 0.0,
+    knowledge_hit_rate FLOAT DEFAULT 0.0,
+    category_distribution TEXT,
+    created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    INDEX idx_date (date)
+);
+
+-- 创建车辆实时数据表（如果不存在）
+CREATE TABLE IF NOT EXISTS vehicle_data (
+    id INT AUTO_INCREMENT PRIMARY KEY,
+    vehicle_id VARCHAR(50) NOT NULL,
+    vehicle_vin VARCHAR(17),
+    data_type VARCHAR(50) NOT NULL,
+    data_value TEXT NOT NULL,
+    timestamp TIMESTAMP DEFAULT CURRENT_TIMESTAMP,
+    is_active BOOLEAN DEFAULT TRUE,
+    INDEX idx_vehicle_id (vehicle_id),
+    INDEX idx_vehicle_vin (vehicle_vin),
+    INDEX idx_data_type (data_type),
+    INDEX idx_timestamp (timestamp)
+);