754 lines
21 KiB
Vue
754 lines
21 KiB
Vue
<template>
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<div class="chat-page">
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<el-row :gutter="20">
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<!-- 左侧控制面板 -->
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<el-col :span="6">
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<el-card class="control-panel">
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<template #header>
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<div class="card-header">
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<el-icon><Setting /></el-icon>
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<span>{{ $t('chat.title') }}</span>
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</div>
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</template>
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<div class="control-content">
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<!-- 用户设置 -->
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<div class="control-section">
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<h4>{{ $t('chat.userId') }}</h4>
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<el-input
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v-model="userId"
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:placeholder="$t('chat.userId')"
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@change="handleUserIdChange"
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/>
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</div>
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<div class="control-section">
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<h4>{{ $t('chat.workOrderId') }}</h4>
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<el-input
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v-model="workOrderId"
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:placeholder="$t('chat.workOrderIdPlaceholder')"
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type="number"
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@change="handleWorkOrderIdChange"
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/>
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</div>
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<!-- 控制按钮 -->
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<div class="control-section">
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<div class="control-buttons">
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<el-button
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type="primary"
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:loading="loading"
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:disabled="hasActiveSession"
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@click="handleStartChat"
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class="control-btn"
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>
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<el-icon><VideoPlay /></el-icon>
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{{ $t('chat.startChat') }}
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</el-button>
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<el-button
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type="danger"
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:loading="loading"
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:disabled="!hasActiveSession"
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@click="handleEndChat"
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class="control-btn"
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>
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<el-icon><VideoPause /></el-icon>
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{{ $t('chat.endChat') }}
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</el-button>
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<el-button
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type="success"
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:loading="loading"
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:disabled="!hasActiveSession"
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@click="showWorkOrderModal = true"
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class="control-btn"
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>
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<el-icon><Plus /></el-icon>
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{{ $t('chat.createWorkOrder') }}
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</el-button>
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</div>
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</div>
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<!-- 快速操作 -->
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<div class="control-section">
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<h4>{{ $t('chat.quickActions') }}</h4>
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<div class="quick-actions">
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<el-button
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v-for="action in quickActions"
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:key="action.key"
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size="small"
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@click="handleQuickAction(action.message)"
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:disabled="!hasActiveSession"
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class="quick-action-btn"
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>
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{{ action.label }}
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</el-button>
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</div>
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</div>
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<!-- 会话信息 -->
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<div class="control-section">
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<h4>{{ $t('chat.sessionInfo') }}</h4>
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<div class="session-info">
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<div v-if="currentSession" class="session-details">
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<div class="session-item">
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<span class="session-label">{{ $t('common.status') }}:</span>
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<el-tag :type="hasActiveSession ? 'success' : 'info'">
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{{ hasActiveSession ? '活跃' : '已结束' }}
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</el-tag>
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</div>
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<div class="session-item">
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<span class="session-label">{{ $t('common.time') }}:</span>
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<span>{{ formatTime(currentSession.createdAt) }}</span>
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</div>
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<div class="session-item">
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<span class="session-label">{{ $t('common.message') }}:</span>
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<span>{{ messageCount }}</span>
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</div>
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</div>
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<div v-else class="session-empty">
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{{ $t('chat.welcomeDesc') }}
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</div>
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</div>
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</div>
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<!-- 连接状态 -->
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<div class="control-section">
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<h4>{{ $t('chat.connectionStatus') }}</h4>
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<div class="connection-status">
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<el-tag :type="isConnected ? 'success' : 'danger'">
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<el-icon><CircleCheck v-if="isConnected" /><CircleClose v-else /></el-icon>
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{{ isConnected ? $t('chat.connected') : $t('chat.disconnected') }}
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</el-tag>
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</div>
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</div>
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</div>
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</el-card>
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</el-col>
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<!-- 右侧聊天区域 -->
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<el-col :span="18">
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<el-card class="chat-area">
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<template #header>
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<div class="card-header">
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<el-icon><Robot /></el-icon>
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<span>TSP智能助手</span>
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<div class="header-subtitle">基于知识库的智能客服系统</div>
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</div>
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</template>
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<div class="chat-container">
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<!-- 消息列表 -->
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<div class="chat-messages" ref="messagesContainer">
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<div v-if="messages.length === 0" class="chat-empty">
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<el-icon size="64"><ChatDotRound /></el-icon>
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<h3>{{ $t('chat.welcome') }}</h3>
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<p>{{ $t('chat.welcomeDesc') }}</p>
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</div>
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<div
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v-for="message in messages"
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:key="message.id"
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class="chat-message"
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:class="`chat-message--${message.role}`"
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>
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<div class="message-avatar">
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<el-icon v-if="message.role === 'user'"><User /></el-icon>
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<el-icon v-else-if="message.role === 'assistant'"><Robot /></el-icon>
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<el-icon v-else><InfoFilled /></el-icon>
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</div>
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<div class="message-content">
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<div class="message-text" v-html="message.content"></div>
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<div class="message-time">{{ formatTime(message.timestamp) }}</div>
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<!-- 元数据 -->
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<div v-if="message.metadata" class="message-metadata">
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<div v-if="message.metadata.knowledge_used?.length" class="knowledge-info">
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<el-icon><Lightbulb /></el-icon>
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<span>基于 {{ message.metadata.knowledge_used.length }} 条知识库信息生成</span>
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</div>
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<div v-if="message.metadata.confidence_score" class="confidence-score">
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置信度: {{ (message.metadata.confidence_score * 100).toFixed(1) }}%
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</div>
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<div v-if="message.metadata.work_order_id" class="work-order-info">
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<el-icon><Ticket /></el-icon>
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<span>关联工单: {{ message.metadata.work_order_id }}</span>
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</div>
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</div>
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</div>
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</div>
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<!-- 打字指示器 -->
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<div v-if="isTyping" class="typing-indicator">
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<div class="message-avatar">
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<el-icon><Robot /></el-icon>
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</div>
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<div class="message-content">
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<div class="typing-dots">
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<span></span>
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<span></span>
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<span></span>
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</div>
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</div>
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</div>
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</div>
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<!-- 输入区域 -->
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<div class="chat-input">
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<div class="input-group">
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<el-input
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v-model="inputMessage"
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:placeholder="$t('chat.inputPlaceholder')"
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:disabled="!hasActiveSession"
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@keyup.enter="handleSendMessage"
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class="message-input"
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type="textarea"
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:rows="3"
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resize="none"
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/>
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<el-button
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type="primary"
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:disabled="!hasActiveSession || !inputMessage.trim()"
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@click="handleSendMessage"
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class="send-btn"
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>
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<el-icon><Position /></el-icon>
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{{ $t('chat.sendMessage') }}
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</el-button>
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</div>
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</div>
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</div>
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</el-card>
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</el-col>
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</el-row>
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<!-- 创建工单模态框 -->
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<el-dialog
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v-model="showWorkOrderModal"
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:title="$t('chat.workOrder.title')"
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width="500px"
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>
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<el-form :model="workOrderForm" label-width="100px">
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<el-form-item :label="$t('chat.workOrder.titleLabel')" required>
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<el-input v-model="workOrderForm.title" />
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</el-form-item>
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<el-form-item :label="$t('chat.workOrder.descriptionLabel')" required>
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<el-input
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v-model="workOrderForm.description"
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type="textarea"
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:rows="3"
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/>
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</el-form-item>
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<el-row :gutter="20">
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<el-col :span="12">
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<el-form-item :label="$t('chat.workOrder.categoryLabel')">
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<el-select v-model="workOrderForm.category">
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<el-option
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v-for="(label, key) in workOrderCategories"
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:key="key"
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:label="label"
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:value="key"
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/>
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</el-select>
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</el-form-item>
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</el-col>
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<el-col :span="12">
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<el-form-item :label="$t('chat.workOrder.priorityLabel')">
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<el-select v-model="workOrderForm.priority">
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<el-option
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v-for="(label, key) in workOrderPriorities"
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:key="key"
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:label="label"
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:value="key"
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/>
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</el-select>
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</el-form-item>
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</el-col>
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</el-row>
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</el-form>
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<template #footer>
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<el-button @click="showWorkOrderModal = false">
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{{ $t('common.cancel') }}
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</el-button>
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<el-button
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type="primary"
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:loading="loading"
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@click="handleCreateWorkOrder"
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>
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{{ $t('chat.createWorkOrder') }}
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</el-button>
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</template>
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</el-dialog>
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</div>
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</template>
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<script setup lang="ts">
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import { ref, computed, nextTick, watch, onMounted } from 'vue'
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import { useI18n } from 'vue-i18n'
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import { useChatStore } from '@/stores/useChatStore'
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import { ElMessage } from 'element-plus'
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const { t } = useI18n()
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const chatStore = useChatStore()
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// 状态
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const loading = ref(false)
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const inputMessage = ref('')
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const showWorkOrderModal = ref(false)
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const messagesContainer = ref<HTMLElement>()
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// 工单表单
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const workOrderForm = ref({
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title: '',
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description: '',
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category: 'technical',
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priority: 'medium'
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})
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// 计算属性
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const userId = computed({
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get: () => chatStore.userId,
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set: (value) => chatStore.setUserId(value)
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})
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const workOrderId = computed({
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get: () => chatStore.workOrderId,
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set: (value) => chatStore.setWorkOrderId(value)
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})
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const messages = computed(() => chatStore.messages)
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const isTyping = computed(() => chatStore.isTyping)
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const isConnected = computed(() => chatStore.isConnected)
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const hasActiveSession = computed(() => chatStore.hasActiveSession)
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const currentSession = computed(() => chatStore.currentSession)
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const messageCount = computed(() => chatStore.messageCount)
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// 快速操作
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const quickActions = computed(() => [
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{ key: 'remoteStart', label: t('chat.quickActions.remoteStart'), message: '我的车辆无法远程启动' },
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{ key: 'appDisplay', label: t('chat.quickActions.appDisplay'), message: 'APP显示车辆信息错误' },
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{ key: 'bluetoothAuth', label: t('chat.quickActions.bluetoothAuth'), message: '蓝牙授权失败' },
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{ key: 'unbindVehicle', label: t('chat.quickActions.unbindVehicle'), message: '如何解绑车辆' }
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])
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// 工单选项
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const workOrderCategories = computed(() => ({
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technical: t('chat.workOrder.categories.technical'),
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app: t('chat.workOrder.categories.app'),
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remoteControl: t('chat.workOrder.categories.remoteControl'),
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vehicleBinding: t('chat.workOrder.categories.vehicleBinding'),
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other: t('chat.workOrder.categories.other')
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}))
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const workOrderPriorities = computed(() => ({
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low: t('chat.workOrder.priorities.low'),
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medium: t('chat.workOrder.priorities.medium'),
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high: t('chat.workOrder.priorities.high'),
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urgent: t('chat.workOrder.priorities.urgent')
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}))
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// 方法
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const handleStartChat = async () => {
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loading.value = true
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try {
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const success = await chatStore.startChat()
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if (success) {
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ElMessage.success('对话已开始')
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} else {
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ElMessage.error('启动对话失败')
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}
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} catch (error) {
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ElMessage.error('启动对话失败: ' + (error as Error).message)
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} finally {
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loading.value = false
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}
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}
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const handleEndChat = async () => {
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loading.value = true
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try {
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await chatStore.endChat()
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ElMessage.success('对话已结束')
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} catch (error) {
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ElMessage.error('结束对话失败')
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} finally {
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loading.value = false
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}
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}
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const handleSendMessage = async () => {
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if (!inputMessage.value.trim() || !hasActiveSession.value) {
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return
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}
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const message = inputMessage.value.trim()
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inputMessage.value = ''
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try {
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await chatStore.sendMessage(message)
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} catch (error) {
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ElMessage.error('发送消息失败')
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console.error('发送消息失败:', error)
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}
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}
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const handleQuickAction = async (message: string) => {
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inputMessage.value = message
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await handleSendMessage()
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}
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const handleCreateWorkOrder = async () => {
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if (!workOrderForm.value.title || !workOrderForm.value.description) {
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ElMessage.warning('请填写工单标题和描述')
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return
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}
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loading.value = true
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try {
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await chatStore.createWorkOrder(workOrderForm.value)
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showWorkOrderModal.value = false
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workOrderForm.value = {
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title: '',
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description: '',
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category: 'technical',
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priority: 'medium'
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}
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} catch (error) {
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ElMessage.error('创建工单失败: ' + (error as Error).message)
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} finally {
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loading.value = false
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}
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}
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const handleUserIdChange = (value: string) => {
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chatStore.setUserId(value)
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}
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const handleWorkOrderIdChange = (value: string) => {
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chatStore.setWorkOrderId(value)
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}
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const formatTime = (timestamp: Date) => {
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const now = new Date()
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const diff = now.getTime() - timestamp.getTime()
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if (diff < 60000) { // 1分钟内
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return '刚刚'
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} else if (diff < 3600000) { // 1小时内
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return `${Math.floor(diff / 60000)}分钟前`
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} else if (diff < 86400000) { // 1天内
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return `${Math.floor(diff / 3600000)}小时前`
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} else {
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return timestamp.toLocaleDateString()
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}
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}
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const scrollToBottom = () => {
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nextTick(() => {
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if (messagesContainer.value) {
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messagesContainer.value.scrollTop = messagesContainer.value.scrollHeight
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}
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})
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}
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// 监听消息变化，自动滚动到底部
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watch(messages, () => {
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scrollToBottom()
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}, { deep: true })
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// 监听打字状态变化
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watch(isTyping, () => {
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scrollToBottom()
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})
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// 生命周期
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onMounted(() => {
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// 尝试连接WebSocket
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chatStore.connectWebSocket().catch(error => {
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console.error('WebSocket连接失败:', error)
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})
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})
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</script>
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<style scoped lang="scss">
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.chat-page {
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.control-panel {
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height: calc(100vh - 120px);
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.control-content {
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height: calc(100% - 60px);
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overflow-y: auto;
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.control-section {
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margin-bottom: 24px;
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h4 {
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margin: 0 0 12px 0;
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font-size: 14px;
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font-weight: 600;
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color: var(--el-text-color-primary);
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}
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.control-buttons {
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display: flex;
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flex-direction: column;
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gap: 8px;
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.control-btn {
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width: 100%;
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justify-content: flex-start;
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}
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}
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.quick-actions {
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display: flex;
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flex-direction: column;
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gap: 8px;
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.quick-action-btn {
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width: 100%;
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justify-content: flex-start;
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font-size: 12px;
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}
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}
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.session-info {
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.session-details {
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.session-item {
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display: flex;
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justify-content: space-between;
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align-items: center;
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margin-bottom: 8px;
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font-size: 14px;
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.session-label {
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color: var(--el-text-color-secondary);
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}
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}
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}
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.session-empty {
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color: var(--el-text-color-placeholder);
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font-size: 14px;
|
|
text-align: center;
|
|
padding: 20px 0;
|
|
}
|
|
}
|
|
|
|
.connection-status {
|
|
.el-tag {
|
|
width: 100%;
|
|
justify-content: center;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
.chat-area {
|
|
height: calc(100vh - 120px);
|
|
|
|
.card-header {
|
|
.header-subtitle {
|
|
font-size: 12px;
|
|
color: var(--el-text-color-secondary);
|
|
margin-left: 8px;
|
|
}
|
|
}
|
|
|
|
.chat-container {
|
|
height: calc(100% - 60px);
|
|
display: flex;
|
|
flex-direction: column;
|
|
|
|
.chat-messages {
|
|
flex: 1;
|
|
padding: 20px;
|
|
overflow-y: auto;
|
|
background: var(--el-bg-color-page);
|
|
border-radius: 8px;
|
|
margin-bottom: 16px;
|
|
}
|
|
|
|
.chat-empty {
|
|
text-align: center;
|
|
padding: 60px 20px;
|
|
color: var(--el-text-color-secondary);
|
|
|
|
.el-icon {
|
|
margin-bottom: 16px;
|
|
}
|
|
|
|
h3 {
|
|
margin: 16px 0 8px 0;
|
|
color: var(--el-text-color-primary);
|
|
}
|
|
|
|
p {
|
|
margin: 0;
|
|
font-size: 14px;
|
|
}
|
|
}
|
|
|
|
.chat-message {
|
|
display: flex;
|
|
margin-bottom: 20px;
|
|
align-items: flex-start;
|
|
gap: 12px;
|
|
|
|
&--user {
|
|
flex-direction: row-reverse;
|
|
|
|
.message-content {
|
|
background: var(--el-color-primary);
|
|
color: white;
|
|
border-radius: 18px 18px 4px 18px;
|
|
}
|
|
}
|
|
|
|
&--assistant {
|
|
.message-content {
|
|
background: var(--el-bg-color);
|
|
color: var(--el-text-color-primary);
|
|
border: 1px solid var(--el-border-color);
|
|
border-radius: 18px 18px 18px 4px;
|
|
}
|
|
}
|
|
|
|
&--system {
|
|
justify-content: center;
|
|
|
|
.message-content {
|
|
background: var(--el-color-info-light-9);
|
|
color: var(--el-color-info);
|
|
border-radius: 12px;
|
|
font-size: 14px;
|
|
text-align: center;
|
|
}
|
|
}
|
|
}
|
|
|
|
.message-avatar {
|
|
width: 40px;
|
|
height: 40px;
|
|
border-radius: 50%;
|
|
background: var(--el-color-primary);
|
|
color: white;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
font-size: 18px;
|
|
flex-shrink: 0;
|
|
}
|
|
|
|
.message-content {
|
|
max-width: 70%;
|
|
padding: 16px 20px;
|
|
position: relative;
|
|
|
|
.message-text {
|
|
line-height: 1.6;
|
|
word-wrap: break-word;
|
|
}
|
|
|
|
.message-time {
|
|
font-size: 12px;
|
|
opacity: 0.7;
|
|
margin-top: 8px;
|
|
}
|
|
|
|
.message-metadata {
|
|
margin-top: 12px;
|
|
|
|
.knowledge-info,
|
|
.confidence-score,
|
|
.work-order-info {
|
|
font-size: 12px;
|
|
opacity: 0.8;
|
|
margin-top: 6px;
|
|
display: flex;
|
|
align-items: center;
|
|
gap: 6px;
|
|
}
|
|
|
|
.knowledge-info {
|
|
color: var(--el-color-info);
|
|
}
|
|
|
|
.confidence-score {
|
|
color: var(--el-color-success);
|
|
}
|
|
|
|
.work-order-info {
|
|
color: var(--el-color-warning);
|
|
}
|
|
}
|
|
}
|
|
|
|
.typing-indicator {
|
|
display: flex;
|
|
align-items: flex-start;
|
|
gap: 12px;
|
|
margin-bottom: 20px;
|
|
}
|
|
|
|
.typing-dots {
|
|
display: flex;
|
|
gap: 6px;
|
|
padding: 16px 20px;
|
|
background: var(--el-bg-color);
|
|
border: 1px solid var(--el-border-color);
|
|
border-radius: 18px 18px 18px 4px;
|
|
|
|
span {
|
|
width: 8px;
|
|
height: 8px;
|
|
border-radius: 50%;
|
|
background: var(--el-color-primary);
|
|
animation: typing 1.4s infinite ease-in-out;
|
|
|
|
&:nth-child(1) { animation-delay: -0.32s; }
|
|
&:nth-child(2) { animation-delay: -0.16s; }
|
|
}
|
|
}
|
|
|
|
@keyframes typing {
|
|
0%, 80%, 100% {
|
|
transform: scale(0.8);
|
|
opacity: 0.5;
|
|
}
|
|
40% {
|
|
transform: scale(1);
|
|
opacity: 1;
|
|
}
|
|
}
|
|
|
|
.chat-input {
|
|
.input-group {
|
|
display: flex;
|
|
gap: 12px;
|
|
|
|
.message-input {
|
|
flex: 1;
|
|
}
|
|
|
|
.send-btn {
|
|
flex-shrink: 0;
|
|
height: auto;
|
|
padding: 12px 20px;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
</style>
|