22 lines
940 B
JSON
22 lines
940 B
JSON
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{
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"name": "工单来源与状态分布",
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"description": "分析不同来源的工单状态分布，评估渠道效果。",
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"tags": [
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"来源",
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"工单状态",
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"分布",
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"渠道"
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],
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"preset_queries": [
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{
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"purpose": "统计每个来源的工单数量及状态分布。",
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"sql": "SELECT 来源, 工单状态, COUNT(*) AS 工单数量 FROM tickets GROUP BY 来源, 工单状态 ORDER BY 来源, 工单状态"
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},
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{
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"purpose": "计算每个来源的工单关闭比例。",
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"sql": "SELECT 来源, ROUND(SUM(CASE WHEN 工单状态 = 'close' THEN 1 ELSE 0 END) * 100.0 / COUNT(*), 2) AS 关闭比例 FROM tickets GROUP BY 来源 ORDER BY 关闭比例 DESC"
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}
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],
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"exploration_hints": "比较不同来源的关闭比例，识别效果最佳的渠道。分析状态为'temporary close'的工单特征，如问题类型或责任人，以优化处理流程。",
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"placeholders": {}
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}
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