{
  "name": "工单处理效率分析",
  "description": "分析不同问题类型和模块的工单关闭时长，识别处理瓶颈。",
  "tags": [
    "关闭时长",
    "问题类型",
    "模块",
    "效率"
  ],
  "preset_queries": [
    {
      "purpose": "计算每个问题类型的平均关闭时长，识别处理最慢的问题类型。",
      "sql": "SELECT 问题类型, ROUND(AVG(关闭时长_天), 2) AS 平均关闭时长 FROM tickets GROUP BY 问题类型 ORDER BY 平均关闭时长 DESC LIMIT 10"
    },
    {
      "purpose": "计算每个模块的平均关闭时长，识别处理最慢的模块。",
      "sql": "SELECT 模块, ROUND(AVG(关闭时长_天), 2) AS 平均关闭时长 FROM tickets GROUP BY 模块 ORDER BY 平均关闭时长 DESC LIMIT 10"
    }
  ],
  "exploration_hints": "查看平均关闭时长高的问题类型和模块，结合跟踪记录和处理过程，分析是否存在流程问题或资源分配不均。关注关闭时长分布的异常值。",
  "placeholders": {}
}