{ "name": "责任人绩效分析", "description": "分析不同责任人的工单处理数量和平均关闭时长。", "tags": [ "责任人", "绩效", "处理数量", "关闭时长" ], "preset_queries": [ { "purpose": "统计每个责任人的工单处理数量。", "sql": "SELECT 责任人, COUNT(*) AS 处理工单数量 FROM tickets GROUP BY 责任人 ORDER BY 处理工单数量 DESC LIMIT 10" }, { "purpose": "计算每个责任人的平均关闭时长。", "sql": "SELECT 责任人, ROUND(AVG(关闭时长_天), 2) AS 平均关闭时长 FROM tickets GROUP BY 责任人 ORDER BY 平均关闭时长 DESC LIMIT 10" } ], "exploration_hints": "结合处理数量和平均关闭时长,评估责任人的效率。关注处理数量高但关闭时长也高的责任人,可能存在工作负荷过重或技能不足的问题。", "placeholders": {} }